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PT Sales Associate Cashier

Job Overview

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Benefits

Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
employee discount
Training and Development
Equal employment opportunity

Job Description

Food Lion is a well-established supermarket chain, renowned for delivering fresh, affordable, and convenient shopping experiences to communities across the Southeastern and Mid-Atlantic regions of the United States. Founded in 1957, Food Lion has grown to serve more than 10 million customers weekly with the help of its 82,000 dedicated associates. The company is committed to fostering an inclusive workplace where every associate can thrive, reflecting its core values of respect and community engagement. As a leader in the retail grocery industry, Food Lion emphasizes customer satisfaction, operational excellence, and a supportive environment for employees to grow and succeed.

This position is located at the Food Lion store on 929 McArthur Rd in Fayetteville, North Carolina, specifically within the front end department of Store 00495. The role is integral to enhancing the customer shopping experience by ensuring fast, friendly, and flexible service that meets Food Lion's high standards. The Customer Service Assistant helps execute duties aligned with the Front End Standard Practice Manual, working closely with the Customer Service Manager and Assistant Manager to maximize sales and maintain operational standards.

The primary responsibility of this role is to provide excellent customer service by interacting politely and efficiently with customers. Duties include greeting customers by name when possible, scanning and bagging groceries properly, handling payment transactions accurately, and assisting with customer inquiries and needs. The Customer Service Assistant is also charged with maintaining the cleanliness and orderly presentation of the front end area and ensuring compliance with all store policies and safety regulations.

Candidates will need to have strong communication skills and the ability to learn and perform various technical tasks related to cashiering and service center operations. Physical stamina is necessary as the role involves lifting, standing for long periods, and operating equipment such as cash registers and scanners. Food Lion values associates who demonstrate a customer-first attitude, teamwork, and adherence to dress code and safety protocols.

This role offers a dynamic work environment within a respected company that values diversity and equal employment opportunity. Working as part of the Food Lion team provides meaningful work contributing directly to customer satisfaction and community well-being, along with opportunities for career advancement within the retail sector. The position supports a culture where associates can learn new skills, meet new people, and provide vital assistance to customers throughout their shopping journey.

Job Requirements

  • Ability to use computers and other communication systems required to perform job functions
  • Perform repetitive hand and arm motions
  • Bend and lift products weighing up to 15 lbs continuously, 25 lbs frequently, and 50 lbs on occasion
  • Pull or push up to 75 lbs on occasion
  • Stand 100% of the time, frequently walking short distances
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
  • Meet established volume activity standards for the position
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
  • Have sufficient visual ability to check ID cards, checks, invoices and other written documents
  • Move empty bottles and containers from the front end to the back room where applicable

Job Qualifications

  • High school graduate or equivalent preferred
  • Effective communication and customer service skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to perform the technical requirements of cashier and service center
  • Must meet minimum age requirements to perform specific job functions
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Job Duties

  • Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
  • Greet each customer and uses his or her name whenever possible
  • Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
  • Check the bottom of every cart and under all baby seats for items before completing an order
  • Follow correct bagging procedures for the correct use of bags by type
  • Scan customers' order and handles the payment transaction, per standard practice
  • Avoid personal conversations with other associates when customers are present
  • Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
  • Follow procedures for refunds and error correction
  • Make every attempt to maintain accurate cash control
  • Follow procedures and performs overrides
  • Identify customers needing assistance and offers to take the customer's order to their car
  • Maintain alertness and calls for assistance when needed to service customers per service standards
  • Check prices quickly and accurately
  • Is courteous and helpful to other associates
  • Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
  • Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
  • Ensure work station and front end area of the store has a neat and clean presentation
  • Report any register malfunction to the Customer Service Manager or MOD
  • Ensure the MVP savings center KIOSK is filled with paper and properly working
  • Adhere to all company guidelines, policies and standard practices
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Notify QA of any cleaning issues or maintenance required on front end
  • Successfully complete computer based training (CBT) and training aid courses
  • Perform all other duties as assigned

Job Criteria

Experience

No experience required


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