LOVESAC COMPANY logo

PT Sales Associate

Job Overview

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Compensation

Hourly
Range $15.00 - $17.00
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Benefits

competitive hourly wage
Quarterly sales bonus payout
Flexible Hours
Remote shifts
Paid Time Off
Holiday pay
401k matching contribution
Health plan discount
Employee assistance program
Financial wellness tools
associate discounts
Pet insurance

Job Description

Lovesac is a rapidly growing, innovative furniture company that is passionate about helping people fill their homes with Total ComfortTM. Founded with a youthful spirit and a commitment to quality, Lovesac creates furniture solutions that are designed to be adaptable, washable, expandable, and convenient, with the goal of delivering exceptional comfort and functionality right to the customer's door. Their product offerings began with the introduction of Sacs, which are much more advanced than the traditional beanbag. Made from repurposed Durafoam, these seats not only provide an unparalleled, cloud-like level of comfort but also strive to reduce environmental impact. Expanding upon this foundation, Lovesac also offers Sactionals, a customizable modular sectional that can be rearranged infinitely, allowing customers to evolve their living spaces to suit their changing needs and tastes. This versatility embodies the company’s larger mission to create truly adaptable, lifetime furniture that grows and changes with the user. Over time, Lovesac has significantly expanded its product line, but the core commitment remains focused on comfort, sustainability, and innovation.

Lovesac's company culture is deeply rooted in its values, which prioritize ambition, teamwork, and consciousness. Known for its Top Ambition mindset, the company encourages employees to dream big, not only seeking excellence in the furniture industry but also striving to make a meaningful impact on the world. Central to the culture is the concept of love—'because it matters'—which fosters positivity, happiness, and respect within the workplace and in interactions with customers. Team members are expected to embody core values like collaboration, transparency, grit, and customer-centric approaches, contributing to a workplace environment that is both supportive and driven by shared success. These cultural pillars enable Lovesac to be an employer of choice, attracting passionate individuals dedicated to making a difference through their work.

The role of a Lovesac Sales Associate is an integral part of maintaining this standard of excellence. Sales Associates are more than just retail employees—they are brand ambassadors who create an engaging in-store environment that welcomes customers and helps them design furniture solutions tailored to their unique style and space. This position is perfect for someone passionate about sustainability and innovative products designed to evolve with users over time. Sales Associates are tasked with actively engaging customers using proven Lovesac selling techniques, providing attentive service to build brand loyalty, and guiding customers throughout the entire purchasing journey. They achieve personal sales goals while also managing store operations, visual merchandising, and customer outreach, both in stores and remotely. This role demands excellent communication skills, a customer-centric mindset, and the ability to handle physical tasks such as moving furniture, thereby ensuring customers enjoy a smooth and memorable shopping experience.

Lovesac offers a dynamic working environment where employees are encouraged to learn and grow professionally while contributing to a mission that marries comfort, sustainability, and innovation. The company values individuals who are positive, self-aware, and self-starting, with a tenacity to deliver remarkable results while fostering collaborative relationships. The Sales Associate position comes with benefits including a competitive hourly wage, quarterly sales bonuses, paid time off, flexible working hours, and employee discounts, making it a rewarding opportunity for those interested in a long-term retail career at a company committed to both employee well-being and customer satisfaction.

Job Requirements

  • 18 years of age or older
  • High school diploma or equivalent
  • Minimum of 1 year of experience in a retail or customer service role
  • Able to work flexible hours including evenings, weekends and holidays
  • Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems
  • Support Lovesac's omni-channel customer experience by being flexible and able to assist in-person at your home store, local stores and third-party vendors, as well as remote customer service shifts
  • Must be able to travel as required by the company to local stores, third-party vendors and for occasional meetings
  • Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property
  • Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner
  • Must be able to move objects including medium to large furniture items up to 75 pounds and perform physical activities such as bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, and climbing

Job Qualifications

  • High school diploma or equivalent
  • Minimum of 1 year of experience in a retail or customer service role
  • Excellent communication and interpersonal skills
  • Ability to effectively utilize technology for sales and customer support
  • Strong product knowledge and ability to demo products
  • Proven ability to build customer relationships
  • Ability to manage multiple tasks and prioritize effectively
  • Flexible to work evenings, weekends, and holidays
  • Strong judgment, integrity, and trustworthiness
  • Ability to handle physical aspects of the job such as moving furniture
  • Customer-centric mindset

Job Duties

  • Actively engage with customers using our Lovesac selling techniques
  • Achieve personal sales goals and key performance indicators
  • Provide attentive service to all customers and build customer loyalty
  • Demonstrate a strong understanding of product knowledge and effectively demo, assist, and educate customers
  • Guide the customer from first interest to purchase focusing on managing quotes, closing the sale, and maintaining relationships
  • Conduct customer outreach using company provided tools and communication methods
  • Quickly identify and resolve customer issues, ensuring a positive shopping experience
  • Maintain a welcoming and visually appealing store by following visual merchandising standards
  • Oversee store operations including but not limited to opening & closing the store, inventory, exchanges, marketing, promotions and ensure they are followed to company standards
  • Utilize company tools, sales data and reports to prioritize tasks and support daily operations
  • Follow company policies and procedures, ensuring standards, minimizing risks, and maintaining safety in the store
  • Meet or exceed individual sales goals and key performance indicators
  • Perform other duties as assigned by Management

Job Criteria

Experience

No experience required


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