Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $11.00 - $13.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
The Michaels Companies Inc. is the leading destination for all things creative and celebratory in North America, operating over 1,300 stores across 49 states and Canada, with an extensive presence online at Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels has grown into a trusted retailer known for offering a wide array of arts and crafts supplies, framing, and creative workshops. Michaels is dedicated to fueling the joy of creativity and celebration among customers of all ages, providing a welcoming environment where people can explore their passions and bring their artistic visions to life. They also own Artistree, a manufacturer specializing in custom and specialty framing merchandise, further strengthening their position in the arts and crafts market.
This particular role is located in a Michaels store in Columbus-Grove City, Ohio, where the successful candidate will serve as an Event Coordinator and Customer Experience team member. This is a part-time position with a competitive hourly wage ranging from $11.00 to $13.00, designed for individuals passionate about delivering exceptional customer experiences in a creative retail environment.
As an Event Coordinator, the individual will plan, coordinate, and facilitate multiple in-store events, including children’s birthday parties and various craft classes. The primary objective is to create a fun, engaging, and stress-free environment for guests ranging in age from young children to seniors. The role involves instructing participants in craft projects, performing activities like face painting, and managing party add-ons including goody bags and balloons per company standards. It also requires strong administrative skills for communicating with clients and team members, handling emails, phone inquiries, and paperwork. Adapting plans based on client feedback and preparing backup plans for unforeseen circumstances are essential to ensuring client satisfaction.
Beyond event coordination, the role encompasses providing outstanding customer service by assisting shoppers in locating products and offering creative solutions, delivering fast and friendly checkout experiences, and promoting Michaels’ Rewards program as well as Private Label Credit Card enrollments. The role also involves executing omnichannel processes such as Buy Online Pickup in Store and Ship From Store to support modern retail operations.
Operationally, the coordinator will assist with truck unloading, stocking, maintaining merchandise presentation, and ensuring adherence to company standards in store recovery and inventory management. Training includes Custom Framing selling and production responsibilities, contributing to a comprehensive retail experience.
The work environment is a public retail setting that is climate controlled with some exceptions, such as stockrooms and outdoor areas associated with retrieving carts or unloading trucks. Physical demands include standing for long periods, moving around the store, bending, lifting, reaching, and occasionally climbing ladders to access high shelves. Michaels is committed to providing reasonable accommodations as required to ensure all team members can perform their roles effectively.
Michaels places a strong emphasis on team member wellbeing by offering a robust benefits package to both full-time and part-time employees. Benefits include medical, dental, and vision insurance, paid time off, tuition assistance, and generous employee discounts, supporting employees’ physical, financial, and professional growth. Michaels is an Equal Opportunity Employer committed to full inclusion, offering accommodations for individuals with disabilities to promote an inclusive workplace.
In summary, this role at Michaels offers a vibrant and rewarding opportunity for individuals with a passion for creativity, event management, and customer service in a dynamic retail environment. It is ideal for those energetic and enthusiastic professionals who thrive interacting with customers of all ages, enjoy hands-on event coordination, and want to be part of a growing, creative company dedicated to inspiring joy and creativity.
This particular role is located in a Michaels store in Columbus-Grove City, Ohio, where the successful candidate will serve as an Event Coordinator and Customer Experience team member. This is a part-time position with a competitive hourly wage ranging from $11.00 to $13.00, designed for individuals passionate about delivering exceptional customer experiences in a creative retail environment.
As an Event Coordinator, the individual will plan, coordinate, and facilitate multiple in-store events, including children’s birthday parties and various craft classes. The primary objective is to create a fun, engaging, and stress-free environment for guests ranging in age from young children to seniors. The role involves instructing participants in craft projects, performing activities like face painting, and managing party add-ons including goody bags and balloons per company standards. It also requires strong administrative skills for communicating with clients and team members, handling emails, phone inquiries, and paperwork. Adapting plans based on client feedback and preparing backup plans for unforeseen circumstances are essential to ensuring client satisfaction.
Beyond event coordination, the role encompasses providing outstanding customer service by assisting shoppers in locating products and offering creative solutions, delivering fast and friendly checkout experiences, and promoting Michaels’ Rewards program as well as Private Label Credit Card enrollments. The role also involves executing omnichannel processes such as Buy Online Pickup in Store and Ship From Store to support modern retail operations.
Operationally, the coordinator will assist with truck unloading, stocking, maintaining merchandise presentation, and ensuring adherence to company standards in store recovery and inventory management. Training includes Custom Framing selling and production responsibilities, contributing to a comprehensive retail experience.
The work environment is a public retail setting that is climate controlled with some exceptions, such as stockrooms and outdoor areas associated with retrieving carts or unloading trucks. Physical demands include standing for long periods, moving around the store, bending, lifting, reaching, and occasionally climbing ladders to access high shelves. Michaels is committed to providing reasonable accommodations as required to ensure all team members can perform their roles effectively.
Michaels places a strong emphasis on team member wellbeing by offering a robust benefits package to both full-time and part-time employees. Benefits include medical, dental, and vision insurance, paid time off, tuition assistance, and generous employee discounts, supporting employees’ physical, financial, and professional growth. Michaels is an Equal Opportunity Employer committed to full inclusion, offering accommodations for individuals with disabilities to promote an inclusive workplace.
In summary, this role at Michaels offers a vibrant and rewarding opportunity for individuals with a passion for creativity, event management, and customer service in a dynamic retail environment. It is ideal for those energetic and enthusiastic professionals who thrive interacting with customers of all ages, enjoy hands-on event coordination, and want to be part of a growing, creative company dedicated to inspiring joy and creativity.
Job Requirements
- High school diploma or equivalent
- Experience working with children and children’s events
- Excellent communication skills
- Ability to stand for long periods
- Ability to lift heavy boxes and access high shelves
- Ability to work nights, weekends, and early mornings
- Must adhere to company policies and safety standards
- Ability to interact respectfully with customers and team members
- Physical ability to perform repetitive bending, lifting, carrying, reaching, and stretching
- Must be able to manage multiple events and administrative tasks simultaneously
Job Qualifications
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with others including guests of all ages and co-workers
- Excellent people skills
- Experience working with children and children’s events
- Good communication skills including written, verbal, and nonverbal communication as well as listening skills
- Organizational skills, interpersonal skills, and creative problem-solving skills
- Retail and/or customer service experience required
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity
- Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities
- Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards
- Communicate events with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed
- Adjust plans and events based on client’s feedback and needs
- Create backup or emergency plans to be executed as needed
- Ensure client satisfaction for scheduled events
- Uphold the company’s cleanliness and safety standards
- Set up, break down, and clean before and after each event
- Help customers shop, locate products, and provide them with solutions
- Provide fast and friendly check out experience
- Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
- Educate customer on Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck un-load, stocking and planogram (POGs) processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
- Execute Company policies and standards
- Interact with others in an accepting and respectful manner
- Remain positive and respectful, even in difficult situations
- Promote commitment to the organization’s vision and values
- Project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
- Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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