Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $10.50 - $17.50
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Training and development opportunities
Diverse and inclusive workplace

Job Description

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to exceptional guest experiences and world-class service. With a portfolio of brands that includes Marriott Hotels and the luxury JW Marriott properties, Marriott International continually strives to uphold its legacy of innovation, comfort, and heartfelt hospitality across gateway cities and distinctive resort locations worldwide. As a diversified hospitality company, Marriott International embraces a culture that fosters inclusivity, celebrates diverse backgrounds, and values the unique talents and experiences of its associates. The company is dedicated to maintaining a safe, professional, and welcoming workplace environment where employees can thrive and grow both personally and professionally.

The Guest Service Expert position at Marriott Hotels embodies this commitment to exceptional service and memorable dining experiences. This role goes beyond the traditional duties of serving food; it is about creating rich, immersive experiences that guests will remember fondly. Guest Service Experts take initiative and responsibility for a broad range of tasks that include setting tables, communication with kitchen staff to ensure smooth service delivery, greeting and serving guests with warmth and professionalism, and maintaining cleanliness of work areas and supplies. The role is dynamic and requires associates to be on their feet for extended periods, navigating various conditions such as uneven surfaces and balancing physical demands like lifting and moving objects safely, with the company supporting reasonable accommodations where needed.

Critical to success in this role is the ability to consistently follow company policies and safety standards while upholding quality and presenting a professional appearance. The company emphasizes the importance of teamwork, attention to detail, and an unwavering commitment to guest satisfaction. This position is especially suited for individuals with a high school diploma or G.E.D., including those with less than one year of related experience, offering an excellent entry point into the hospitality industry with opportunities for learning and advancement. Marriott International also prides itself on being an equal opportunity employer that values diversity and inclusivity in every aspect of employment.

Joining Marriott Hotels means becoming part of a global community passionate about hospitality, belonging to a diverse and supportive team, and having access to development programs that nurture both professional skills and personal well-being. In particular, the JW Marriott brand epitomizes luxury hospitality, where associates experience a culture focused on innovation, genuine care, and holistic well-being, known as The JW Treatment. This role offers the chance to cultivate one's best professional self within a prestigious and supportive environment, contributing to a legacy of wonderful hospitality and memorable guest experiences.

Job Requirements

  • High school diploma or G.E.D. equivalent
  • Less than one year related work experience
  • Ability to stand, sit, or walk for extended time
  • Ability to move over uneven or slippery surfaces
  • Ability to lift, carry, push, pull objects up to 25 pounds without assistance
  • Ability to reach overhead and below knees with bending and twisting
  • Professional appearance and communication skills
  • Willingness to follow safety guidelines and company policies

Job Qualifications

  • High school diploma or G.E.D. equivalent
  • Less than one year related work experience
  • No supervisory experience required
  • Strong communication and interpersonal skills
  • Ability to stand, walk, and move for extended periods
  • Ability to lift and carry objects up to 25 pounds without assistance

Job Duties

  • Set tables and maintain dining areas
  • Communicate effectively with kitchen and service staff
  • Interact with guests in a friendly and professional manner
  • Serve guests and manage transactions as part of the experience
  • Clean and restock work areas and supplies
  • Follow safety and company policies rigorously
  • Maintain a professional appearance and demeanor

Job Criteria

Experience

Entry Level (1-2 years)


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