PT Library Customer Adviser - Pleasant Ridge

Cincinnati & Hamilton County Public Library is a renowned public library system dedicated to providing extensive resources and services to the community it serves. As a trusted institution, this library system offers access to a vast collection of books, digital media, research materials, and educational programs, establishing itself as a cornerstone for learning, innovation, and cultural enrichment. Its mission centers on connecting people with the world of ideas and information, encouraging lifelong learning, fostering creativity, and supporting diverse communities across Cincinnati and Hamilton County. The library continuously invests in modern technologies and user-friendly services to address the evolving needs of its patrons while upholding principles of inclusion, equity, and community engagement. Their strategic priorities focus on excellence in service, outreach, and operational efficiency to maintain a welcoming environment where all individuals can thrive.

The part-time Library Customer Adviser position at the Monfort Heights Branch offers a unique opportunity to contribute directly to the public by providing exceptional customer service in a vibrant library setting. This role, working 20 hours per week including evenings and weekends, is integral to ensuring patrons have a seamless and informative experience when accessing library materials and services. With a starting salary of $17.48 per hour, this position involves responsibilities such as circulating materials, assisting with technology use, providing reference and directional help, and supporting library programs and collections maintenance. The adviser acts as a key point of contact for library users, helping register customers, managing holds, collecting fees, and addressing inquiries professionally.

The role demands excellent interpersonal skills, the ability to work both independently and collaboratively, and the capacity to operate under minimal supervision. Physical tasks such as lifting materials up to 50 pounds and pushing carts weighing up to 150 pounds are part of daily duties. Candidates must be adept at handling library technology and embracing the library’s values related to diversity, equity, and inclusion. Additionally, the position occasionally requires assuming leadership responsibilities in the absence of higher management. This role supports and advances the library's mission by creating a welcoming, informative, and efficient environment to serve a diverse community with varied needs, promoting access to ideas and information in ways that respect all individuals regardless of their background. Those joining the team will be part of a respected organization that values commitment, professionalism, and community service.