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Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Time Off
Employee Discounts
flexible schedule
Professional development opportunities
Job Description
Cape Fear Community College is a public educational institution dedicated to providing high-quality education and services to a diverse student body and community in Wilmington, North Carolina. Among its many facilities, the Wilson Center operates as a premier venue for live events, performances, and community engagement activities. The college fosters an inclusive, welcoming environment that supports lifelong learning and cultural enrichment. The Wilson Center serves as a key cultural hub on campus, hosting a wide variety of events ranging from theatrical performances to community outreach programs. These events require careful coordination and excellent guest services to ensure a positive experience... Show More
Job Requirements
- High school diploma or equivalent
- five years of customer service experience
- preferred supervision and event planning experience
- preferred restaurant, catering or live event experience
- preferred volunteer or staff management experience
- ability to work weekends and evening hours
- max of 125 hours per month
- submission of unofficial transcripts or training certifications with application
- submission of official transcripts prior to hire
- validation of foreign academic credentials if applicable
Job Qualifications
- Knowledge of industry-specific requirements, technology, and equipment
- awareness of current trends and developments
- ability to interpret and apply college goals, policies, and procedures
- exceptional customer service skills
- ability to establish effective working relationships with diverse groups
- clear oral and written communication skills
- competence in record keeping and report creation
- mathematical computation skills
- capability to work various shifts including weekends and evenings
- maintain audio-visual discrimination and perception for observing and communicating
- physical ability to lift up to 50 pounds and perform tasks requiring walking, standing, bending, and climbing
- mental capacity for sound decision-making and fast-paced environments
Job Duties
- Work with independence using sound judgment
- address client and guest complaints and follow event reporting protocols
- enforce and activate front-of-house emergency procedures, security, and guest service operations
- anticipate and meet guest needs proactively during events
- educate and lead volunteers on guest services and safety
- enforce house rules in accordance with college policies
- ensure ADA compliance and support for guests and volunteers
- manage concession operations including cash reconciliation and inventory
- oversee artist merchandise sales and meet-and-greet events
- recruit and communicate with volunteers about staffing and training
- collect event-related data and support administrative tasks
- assist in training and supervising volunteers including evaluation and disciplinary actions
- coordinate show-specific client requests and policies
- delegate and lead volunteers as needed
- utilize internal management software
- maintain a clean driving record for vehicle operation
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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