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Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $13.50 - $17.25
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays)
401k Match

Job Description

The Alexander, Autograph Collection, is a contemporary and upscale hotel situated in the vibrant city of Indianapolis, Indiana. Recognized for its modern design and exceptional guest services, the hotel stands out as a premier destination in the city's downtown arts and cultural district. Guests and visitors alike appreciate its prime location, stylish ambiance, and dedication to creating memorable experiences. The Alexander is part of the renowned Autograph Collection, known worldwide for its distinctive hotels that blend uniqueness with luxury and comfort. The hotel offers a dynamic and exciting work environment where employees can grow professionally while contributing to an outstanding... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous experience in customer service, preferably in hospitality
  • Ability to handle cash and credit card transactions accurately
  • Strong problem-solving and communication skills
  • Proficiency in computer systems and hotel property management software
  • Ability to work flexible schedules, including weekends and holidays
  • Excellent organizational and multitasking skills

Job Qualifications

  • Previous experience in a customer service role, preferably in a hotel or hospitality environment
  • Excellent communication and interpersonal skills
  • Previous cash handling experience required
  • Strong problem-solving abilities and the ability to remain calm under pressure
  • Proficiency in computer systems and knowledge of hotel property management software
  • Outstanding organizational and multitasking skills
  • Availability to work flexible schedules, including evenings, weekends, and holidays
  • High school diploma or equivalent

Job Duties

  • Provide exceptional customer service, creating a positive first impression for guests
  • Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
  • Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
  • Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
  • Collaborate with other departments to ensure seamless guest experiences
  • Maintain a clean and organized front desk area
  • Handle cash and credit card transactions accurately

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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