Job Overview
Compensation
Hourly
Range $12.75 - $16.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Training opportunities
Job Description
Our establishment is a well-regarded hotel dedicated to providing exceptional guest experiences and high-quality hospitality services. Known for its warm ambiance and attentive staff, our hotel offers a comfortable and welcoming environment for travelers seeking both leisure and business accommodations. We pride ourselves on our attention to detail, professionalism, and commitment to customer satisfaction. As a respected player in the hospitality industry, our hotel continuously strives to uphold its reputation through excellent service and a friendly atmosphere.
We are currently seeking a Front Desk Agent to join our vibrant team. This role is essential in shaping the first impression for our guests as it involves handling check-ins and check-outs, assisting with reservations, and managing front office operations with precision and care. The Front Desk Agent is responsible for ensuring smooth and efficient guest interactions, including managing payments, coordinating room reservations, and addressing any special requests or needs our guests may have. This position requires a professional who is courteous and effective at communication, able to work well under pressure, and who shows a genuine desire to contribute to a positive guest experience.
The ideal candidate is someone with a high work ethic and self-initiative, who thrives in a team environment and enjoys helping guests. We are looking for a reliable individual willing to work Friday and Saturday nights, demonstrating flexibility and dedication to our guests' satisfaction. This role demands a strong knowledge of front office systems, reservation handling, and payment processing, all within a dynamic hotel setting. The successful applicant will be well-versed in hotel rates, discounts, and cancellation policies and possess excellent organizational skills enabling them to take same-day reservations efficiently and respond to guest needs promptly. With this role, you will be pivotal in maintaining our service standards, attending to any special guest requests, and ensuring a seamless operation at the front desk, contributing significantly to the overall guest experience and the smooth functioning of the hotel.
We are currently seeking a Front Desk Agent to join our vibrant team. This role is essential in shaping the first impression for our guests as it involves handling check-ins and check-outs, assisting with reservations, and managing front office operations with precision and care. The Front Desk Agent is responsible for ensuring smooth and efficient guest interactions, including managing payments, coordinating room reservations, and addressing any special requests or needs our guests may have. This position requires a professional who is courteous and effective at communication, able to work well under pressure, and who shows a genuine desire to contribute to a positive guest experience.
The ideal candidate is someone with a high work ethic and self-initiative, who thrives in a team environment and enjoys helping guests. We are looking for a reliable individual willing to work Friday and Saturday nights, demonstrating flexibility and dedication to our guests' satisfaction. This role demands a strong knowledge of front office systems, reservation handling, and payment processing, all within a dynamic hotel setting. The successful applicant will be well-versed in hotel rates, discounts, and cancellation policies and possess excellent organizational skills enabling them to take same-day reservations efficiently and respond to guest needs promptly. With this role, you will be pivotal in maintaining our service standards, attending to any special guest requests, and ensuring a seamless operation at the front desk, contributing significantly to the overall guest experience and the smooth functioning of the hotel.
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel front desk or customer service preferred
- Ability to work Friday and Saturday nights
- Strong work ethic and self-initiative
- Good communication skills
- Ability to manage cash and handle payments accurately
- Familiarity with hotel reservation systems
- Basic math skills
- Positive attitude
- Team-oriented mindset
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel front desk or customer service preferred
- Strong communication and interpersonal skills
- Ability to efficiently manage reservations and handle cash transactions
- Knowledge of front office computer systems
- Basic math skills for cash handling
- Ability to work Friday and Saturday nights
- Team player with a positive attitude
Job Duties
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Assist in pre-registration and blocking of reservations when necessary
- Promptly, accurately and efficiently know how and where to post all charges
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
- Review any reservations with special requests and work to block rooms accordingly
- Have knowledge of hotel rates, discounts and how to handle each
- Have working knowledge of reservations and procedures, including how to take same day reservations
- Should be able to take reservations in approximately 2 minutes
- Know and follow cancellation procedures and relocation procedures when necessary
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
