Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Job Description
Hilton is a renowned global hospitality company that has been a leader in the lodging sector for nearly a century. Its diverse portfolio includes luxurious full-service hotels and resorts, extended-stay suites, and mid-priced hotels, serving both business and leisure travelers. Hilton is dedicated to providing exceptional guest experiences across its global brands, driven by its vision to "fill the earth with the light and warmth of hospitality." This vision brings together a committed team that creates remarkable hospitality experiences worldwide every day. The company cultivates a culture where team members are central to delivering outstanding service, ensuring that guests feel welcomed, valued, and cared for throughout their stay.
As part of the Hilton team, the role of Doorperson plays a vital part in maintaining the brand’s esteemed reputation by creating excellent first impressions for guests and visitors. This role involves providing transportation services, assisting guests with luggage, and upholding the highest standards of safety, cleanliness, and customer service. A Doorperson at Hilton not only helps guests with their arrival and departure procedures but also oversees the safekeeping and organization of luggage, maintaining order in the luggage room. They stay informed about all hotel services, VIP requirements, special events, and local attractions to assist guests effectively.
The Doorperson collaborates closely with concierge staff to provide support during emergencies and strictly follows all hotel security, fire, and health and safety regulations. This position requires projecting professionalism and hospitality at all times, reflecting the warmth and dedication Hilton is known for. The role is ideal for those who enjoy engaging directly with guests, have a passion for service, and thrive in a dynamic, team-oriented environment. Working as a Doorperson at Hilton offers an opportunity to contribute to an international hospitality leader with a strong commitment to employee growth and guest satisfaction. This position is essential in ensuring guests’ experiences are welcoming and seamless from the moment they arrive.
As part of the Hilton team, the role of Doorperson plays a vital part in maintaining the brand’s esteemed reputation by creating excellent first impressions for guests and visitors. This role involves providing transportation services, assisting guests with luggage, and upholding the highest standards of safety, cleanliness, and customer service. A Doorperson at Hilton not only helps guests with their arrival and departure procedures but also oversees the safekeeping and organization of luggage, maintaining order in the luggage room. They stay informed about all hotel services, VIP requirements, special events, and local attractions to assist guests effectively.
The Doorperson collaborates closely with concierge staff to provide support during emergencies and strictly follows all hotel security, fire, and health and safety regulations. This position requires projecting professionalism and hospitality at all times, reflecting the warmth and dedication Hilton is known for. The role is ideal for those who enjoy engaging directly with guests, have a passion for service, and thrive in a dynamic, team-oriented environment. Working as a Doorperson at Hilton offers an opportunity to contribute to an international hospitality leader with a strong commitment to employee growth and guest satisfaction. This position is essential in ensuring guests’ experiences are welcoming and seamless from the moment they arrive.
Job Requirements
- Previous driving experience preferably in the hotel, leisure or retail sector
- impeccable personal presentation with good communication skills
- energy and enthusiasm with an eye for detail
- calm, courteous and discreet
- a passion for delivering exceptional levels of guest service
- good grooming standards
Job Qualifications
- Previous driving experience preferably in the hotel, leisure or retail sector
- impeccable personal presentation with good communication skills
- energy and enthusiasm with an eye for detail
- calm, courteous and discreet
- a passion for delivering exceptional levels of guest service
- good grooming standards
- previous experience as doorperson or concierge in busy hotels is advantageous
Job Duties
- Welcome guests on arrival and assist with their luggage
- oversee delivery and safe keeping of luggage and keep the luggage room in order
- stay current on all hotel services as well as VIP requirements and special events
- demonstrate a current knowledge of external locations, attractions and landmarks
- provide support to the concierge in cases of emergency
- comply with all hotel security, fire regulations and health and safety legislation
- project a professional manner with an emphasis on hospitality and guest service
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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