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PT Customer Service Associate

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $16.00 - $22.30
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Work Schedule

Flexible
Day Shifts
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Benefits

Health Insurance
Paid Time Off
employee discount
Retirement Plan
Dental Insurance
flexible schedule

Job Description

Hannaford Supermarkets is a well-established grocery retailer with a rich history dating back to 1883 when it began as a fresh produce vendor in Portland, Maine. Over the years, Hannaford has grown into a prominent supermarket chain that is committed to providing high-quality, fresh, and local foods to its customers. The company actively supports farmers and local producers through its Local program, which celebrates local foods and helps maintain farmland, preserve local traditions, and sustain local employment opportunities. Hannaford takes pride in its strong connection to the sources of its fresh foods and is recognized as the first major supermarket in the United States to document that all its seafood products are sustainably harvested. This commitment to sustainability and local support highlights its role as a trusted and community-focused food retailer.

The role being offered is located at Hannaford's store in Essex Junction, Vermont. This position is part of the front-end retail operations at Store 08353. It provides an hourly wage in the range of $16.00 to $22.30, designed for candidates who are enthusiastic about customer service and maintaining the smooth day-to-day operations of a retail grocery environment. This job centers around delivering excellent friendly customer service, ensuring adherence to company policies, and maintaining a clean and safe store environment. Responsibilities include tasks such as cleaning check-stands, assisting with spills and breakages, operating price checks, supporting store safety protocols, and maintaining product organization.

Additionally, the role demands flexibility and a willingness to learn diverse tasks essential to front-end operations and customer satisfaction. The physical aspect of the position involves frequent use of hands, bending, lifting items up to 50 pounds occasionally, and performing duties both indoors and outdoors under varying weather conditions. The candidate will also handle recyclable bottle sorting and returns where applicable, aligning with Hannaford's environmental initiatives. The company fosters an inclusive workplace culture, emphasizing fairness, dignity, and respect amongst associates, and strictly adheres to equal employment opportunity practices without discrimination based on race, color, religion, sex, age, veteran status, national origin, sexual orientation, or disability.

This position is ideal for individuals who enjoy dynamic work environments, have strong communication and customer service skills, and seek a role with opportunities to contribute to a large, well-respected regional supermarket chain that is committed to sustainability and the local community. Candidates interested in supporting a company with local roots and a forward-thinking approach to food retailing will find Hannaford to be a rewarding place to grow their careers. With competitive pay, a focus on safety and cleanliness, and meaningful engagement with customers, this role offers a comprehensive entry or advancement opportunity in a retail setting.

Job Requirements

  • Use hands frequently/continuously , grasping, reaching and hand/arm motions while standing the majority of the shift
  • Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion
  • Push or pull up to 75 pounds on occasion
  • Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
  • Work in and out of inclement weather when necessary
  • Gather up to five shopping carts and push them to designated areas
  • Move empty bottles and containers from the front end to the back room
  • Must meet minimum age requirements to perform specific job functions

Job Qualifications

  • Effective communication and customer service skills
  • Must meet minimum age requirements to perform specific job functions
  • Willingness to learn multiple tasks
  • Demonstrated ability to perform the technical requirements of the job

Job Duties

  • Provide outstanding friendly customer service
  • Observe and follow all company policies and established procedures
  • Clean check-stands daily and assist in prompt cleanup of spills and breakage
  • Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy
  • Assist in special projects and perform other functions as assigned by supervision
  • Work within our company's management planning (MPP) guidelines to maintain productivity
  • Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards
  • Treat all associates with fairness, dignity, and respect
  • Perform accurate price check function
  • Control excessive use of store supplies, such as ribbons, receipt tape, bags and cleaning materials
  • Sweep floors during store hours and assist in other maintenance duties such as cleaning break rooms, rest rooms as assigned
  • Assist in prompt cleanup of spills and breakage of glass or plastic containers to eliminate potential hazards and prevent accidents
  • Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior
  • Keep the inside and outside of the store clean and in good order
  • Sort returnable bottles in compliance with vendor requirements
  • Perform all other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


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