PT Concierge - Sonterra

Franklin Park Sonterra, located in the vibrant city of San Antonio, TX, is a premier assisted living and memory care community dedicated to providing an exceptional living experience for seniors. Situated conveniently at 18323 Sonterra Place on the north side of Loop 1604 between Blanco and Stone Oak Parkway, Franklin Park Sonterra is easily accessible by public transportation, with a bus stop just one block away. The community boasts a spacious and elegant environment complemented by thoughtful amenities such as an art studio and a furnished courtyard, creating a warm and inviting atmosphere that residents and their families truly appreciate. Franklin Park Sonterra is part of Franklin Apartment Management, a reputable company committed to excellence and known for its dedication in every detail. As an Equal Opportunity Employer, Franklin Apartment Management values diversity and inclusivity in its workforce and strives to foster a supportive and respectful work environment.

We are seeking a bright and personable Concierge to join our team at Franklin Park Sonterra. This role is pivotal as the first point of contact for guests, residents, and their families, both in person and over the phone. The Concierge position is designed for an individual who thrives in a dynamic work environment and enjoys a variety of duties that contribute to making a difference in people’s lives daily. The role encompasses administrative responsibilities supporting multiple departments, including marketing, maintenance, and resident services, requiring a high level of organizational skills and customer service excellence. The position offers a rotating schedule to accommodate various shifts, and the starting wage will be determined based on the applicant’s experience.

As a Concierge at Franklin Park Sonterra, you will be the welcoming face and reassuring voice for prospective residents and their families, ensuring their interactions with the community are positive and informative. Your duties will include answering phone calls promptly and professionally, managing mail and deliveries, assisting with resident activity registration, supporting marketing efforts, and responding to emergency situations with calmness and professionalism. This role demands a resourceful and personable individual capable of problem-solving and maintaining composure even in challenging situations. You will also play a crucial role in emergency response procedures, including liaising with emergency services and assisting with resident safety during critical incidents.

The Concierge position offers an opportunity to work in a beautiful setting where every day brings new learning experiences and rewarding interactions with seniors. If you are dependable, computer savvy, and passionate about serving the elderly community with sincerity and dedication, this role at Franklin Park Sonterra is an excellent fit for you. Join us and contribute to a community where seniors feel immediately at home, supported, and valued from the moment they walk through our doors.