Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $17.50
Work Schedule
Day Shifts
Benefits
Paid Time Off
Holiday pay
Daily Pay
Health Insurance
Dental Insurance
401k with employer match
Life insurance
short-term disability
long-term disability
Referral bonuses
Tuition Reimbursement
Employee assistance program
Job Description
The Hallmark is a distinguished senior living community dedicated to enriching the lives of its residents by providing compassionate care and unwavering support in a welcoming and family-like atmosphere. Established with the goal of creating exceptional living experiences, The Hallmark fosters a nurturing environment where residents feel valued and cared for every day. This community is part of Grace Management, Inc., an organization committed to nurturing a sense of belonging and professional growth, recognizing that the quality of its communities is driven by the quality of its employees. The Hallmark is proud to be an equal opportunity employer, providing a workplace where diversity and inclusiveness are embraced, and all employees are supported in their professional and personal journeys.
The role of Concierge Specialist at The Hallmark is a part-time position offering $17.50 per hour, primarily scheduled for Fridays, Saturdays, and Mondays from 7:00 AM to 3:00 PM. This position is essential in providing clerical support to the community by managing various records including resident, personnel, marketing, maintenance, and resource files. The Concierge acts as the friendly face of the community, answering telephones, greeting guests, responding to residents' requests, and assisting in the coordination of services that enhance residents' daily experiences.
In addition to the administrative responsibilities, the Concierge Specialist plays a key role in maintaining the professional and organized appearance of the lobby and reception areas, ensuring these spaces are welcoming and orderly. This role involves assisting the Wellness Director by managing residents’ doctors' appointments, scheduling and ensuring timely transportation, managing resident mailboxes, and supporting recruitment activities. The position requires excellent customer service skills, professional presentation, and an ability to effectively communicate and engage with residents, families, guests, and staff.
The Hallmark supports its employees with an attractive benefits package for full-time team members, including paid time off (PTO) and holiday pay to encourage a healthy work-life balance, daily pay options for financial convenience, health and dental insurance, life insurance, short and long-term disability coverage, 401K plans with employer matching to support retirement planning, referral bonuses, tuition reimbursement for continuing education, and an employee assistance program providing access to personal support resources. These benefits underscore The Hallmark’s commitment not only to its residents but also to the well-being and future of its team members.
Working as a Concierge Specialist at The Hallmark offers an opportunity to be part of a respected community where every day presents the chance to make a meaningful difference. The role requires a blend of administrative expertise, interpersonal skills, and a genuine dedication to enhancing residents' quality of life. Candidates who join The Hallmark will be supported in their professional growth and will contribute to a caring environment that values empathy, excellence, and teamwork. This position is an excellent fit for individuals with experience in office or hospitality settings who have a passion for senior care and community engagement.
The role of Concierge Specialist at The Hallmark is a part-time position offering $17.50 per hour, primarily scheduled for Fridays, Saturdays, and Mondays from 7:00 AM to 3:00 PM. This position is essential in providing clerical support to the community by managing various records including resident, personnel, marketing, maintenance, and resource files. The Concierge acts as the friendly face of the community, answering telephones, greeting guests, responding to residents' requests, and assisting in the coordination of services that enhance residents' daily experiences.
In addition to the administrative responsibilities, the Concierge Specialist plays a key role in maintaining the professional and organized appearance of the lobby and reception areas, ensuring these spaces are welcoming and orderly. This role involves assisting the Wellness Director by managing residents’ doctors' appointments, scheduling and ensuring timely transportation, managing resident mailboxes, and supporting recruitment activities. The position requires excellent customer service skills, professional presentation, and an ability to effectively communicate and engage with residents, families, guests, and staff.
The Hallmark supports its employees with an attractive benefits package for full-time team members, including paid time off (PTO) and holiday pay to encourage a healthy work-life balance, daily pay options for financial convenience, health and dental insurance, life insurance, short and long-term disability coverage, 401K plans with employer matching to support retirement planning, referral bonuses, tuition reimbursement for continuing education, and an employee assistance program providing access to personal support resources. These benefits underscore The Hallmark’s commitment not only to its residents but also to the well-being and future of its team members.
Working as a Concierge Specialist at The Hallmark offers an opportunity to be part of a respected community where every day presents the chance to make a meaningful difference. The role requires a blend of administrative expertise, interpersonal skills, and a genuine dedication to enhancing residents' quality of life. Candidates who join The Hallmark will be supported in their professional growth and will contribute to a caring environment that values empathy, excellence, and teamwork. This position is an excellent fit for individuals with experience in office or hospitality settings who have a passion for senior care and community engagement.
Job Requirements
- High School Diploma or GED
- One year of office or hospitality experience preferred
- Ability to read, write, and speak English
- Experience with computers and general office equipment
- Physical ability to perform duties including bending, standing, lifting up to 40 pounds, stooping, sitting, walking, and stretching
- Completion of drug testing and criminal background check upon hire
- Must be free of communicable disease
- Adherence to dress code and professional presentation
- Ability to maintain confidentiality of sensitive information
- Strong customer service and interpersonal skills
- Willingness to adhere to all company policies and procedures
Job Qualifications
- High School Diploma or GED
- Experience with general office procedures and computer software including Windows, Word, Excel, Office, Outlook, and email communication
- Professional and neat appearance
- Strong grammatical and writing skills
- Excellent customer service and interpersonal skills
- Ability to read, write, and speak English
- Ability to communicate clearly by speaking, seeing, and hearing
- One year of office or hospitality experience preferred
- Knowledge of proper email etiquette and email processes
Job Duties
- Answer incoming telephone calls promptly, taking complete and accurate messages, routing calls including locating residents when necessary
- Receive visitors, having them sign registers, and routing them as appropriate
- Provide information and assistance to residents coming and going, activities, and signing out when they leave the community
- Assist the Wellness Director as needed with resident’s doctors’ appointments, including scheduling appointments, recording all appointments, notifying the driver of the scheduled appointment(s), and seeing that the resident gets there on time
- Maintain resident mailboxes, including an up-to-date listing, assignment for new residents, names on boxes and returning mail to post office for move-outs
- Receive and distribute mail as needed
- Maintain the professional and organized appearance of the lobby and reception area, including making certain any adjacent equipment, workroom, and supply closets are neat and locked
- Provide administrative support including typing, filing, preparation of reports, copying, scheduling appointments, and calling vendors, as requested by supervisor
- Schedule work orders received from the residents and coordinate with Maintenance/Housekeeping
- Assist with recruitment activities by placing ads, screening applicants, checking references, scheduling physicals, and scheduling interview appointments, as requested by supervisor
- Maintain inventories of supplies
- Assist in ordering supplies approved by the supervisor
- Resolve immediately or report to supervisor any unsafe conditions including building hazards, unsafe work practices, or threats to resident safety
- Perform other related duties as assigned by supervisor
- Support and participate in the resident centered activity programs
- Participate in projects or committees as assigned
- Attend all associate meetings including in-service education and associate functions, as requested by supervisor
- Assist in a variety of tasks involving residents as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
