PT Concierge

Richmond, VA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $14.25 - $18.50

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Competitive wages

Early access to earned wages

flexible scheduling options

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401(k) with employer match

Paid training

Opportunities for growth and advancement

Employee assistance program

Job Description

Discovery Management Group is a leading organization in the senior living industry, recognized nationally for its commitment to delivering purpose-driven and people-centered care. Managing and enhancing over 15,000 senior living units across the United States, Discovery Management Group excels in providing operational excellence, lifestyle personalization, and culture-driven leadership. As one of the largest senior living families in the country, the company has earned prestigious Great Place to Work certifications from 2022 through 2027, demonstrating a strong dedication to fostering a positive and engaging workplace environment for its employees.\n\nThe company’s philosophy centers around purpose, culture, and growth. Purpose guides every aspect of the work, driving the mission to enrich the lives of senior residents. Culture fuels the organization’s success by encouraging teamwork, integrity, accountability, compassion, hard work, and creativity. Growth is a cornerstone of the company’s future, with ample investments in learning and development opportunities that empower team members to build meaningful and rewarding careers.\n\nThe role of Concierge at one of the Discovery Management Group’s communities is an integral position designed for individuals who are passionate about serving seniors with warmth and professionalism. As a Concierge, you will act as the first point of contact for residents, families, guests, and team members, establishing a welcoming and organized front-desk environment. This part-time role is scheduled to include days, nights, and weekends, located at 2422 University Park Blvd. The position emphasizes communication, organizational skills, and the ability to efficiently manage multiple tasks in a fast-paced setting.\n\nResponsibilities in this role include managing telephone calls with professionalism, greeting and assisting visitors, coordinating resident appointments and transportation, supporting marketing efforts by collating brochures, and maintaining essential records such as resident phone lists and guest logs. Attention to detail and a high level of confidentiality are paramount, as the Concierge serves as a critical liaison between residents and community services.\n\nDiscovery Management Group offers competitive wages, flexible scheduling options, early access to earned wages, and comprehensive benefits packages for full-time employees. The company fosters a culture of continuous improvement and innovation, encouraging employees to embrace change and deliver superior value to residents. Joining Discovery means becoming part of a respected community that values equal opportunity, diversity, and inclusion. The organization is committed to compliance with all federal and state employment laws, ensuring a safe and secure environment for all residents and team members. This rewarding opportunity enables you to contribute meaningfully to senior living while advancing your own professional growth within a supportive and dynamic workplace.

Job Requirements

High school diploma or GED preferred
One to three years of customer service reception or administrative experience preferred
Strong communication organization and interpersonal skills
Professional demeanor with the ability to multitask in a fast-paced environment
Basic computer skills and comfort using phones email and office systems
Ability to maintain confidentiality and represent the community positively

Job Qualifications

High school diploma or GED preferred
One to three years of customer service reception or administrative experience preferred
Strong communication organization and interpersonal skills
Professional demeanor with the ability to multitask in a fast-paced environment
Basic computer skills and comfort using phones email and office systems
Ability to maintain confidentiality and represent the community positively

Job Duties

Perform telephone answering and reception duties managing internal and external calls professionally and courteously
Take accurate detailed messages and ensure timely communication to the appropriate recipient
Greet residents families and visitors warmly and respond to inquiries and provide directions as needed
Collate brochures and support marketing materials as requested
Prepare meal tickets for team members and family members and tally meal count sheets for Dining Services
Maintain and update resident phone lists rosters move-in and move-out registers guest logs and sign-in sheets
Coordinate and manage resident and family appointments including transportation salon services and other community resources
Keep the front desk and entry areas clean organized and welcoming at all times
Sort organize and distribute mail to residents the Executive Director and department coordinators
Maintain resident forms related to miscellaneous credits
Follow all company personnel policies operating procedures and confidentiality requirements
Perform other duties as assigned