
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
employee discount
flexible schedule
Job Description
Food Lion is a well-established supermarket chain that has been serving communities with fresh, affordable, and easy shopping experiences since 1957. Operating across 10 Southeastern and Mid-Atlantic states, Food Lion employs approximately 82,000 associates who help serve more than 10 million customers each week. The company is a key player in the retail grocery industry, emphasizing quality customer service, operational excellence, and adherence to safety standards. Food Lion is committed to equal employment opportunities, promoting diversity and inclusivity across its workforce. The company operates with a strong set of values centered around providing value to customers, supporting its employees, and maintaining responsible business practices throughout its extensive network of stores, including the location in Norfolk, Virginia at 3530 Tidewater Dr.
The Deli Bakery Department Associate role at Food Lion is a critical position responsible for delivering exceptional customer service within the deli bakery section of the store. This role demands maintaining high standards in line with the company's standard practice manual, maximizing sales through excellent service, and minimizing product shrinkage through effective management practices. The associate must have a deep understanding of production standards, ingredient usage, and product handling to ensure products meet Food Lion's quality benchmarks. Furthermore, this position requires strict adherence to food safety, workplace safety guidelines, and state and federal regulations. Maintaining sanitation, proper food preparation, and merchandising displays are key responsibilities for this role. The associate is also expected to foster a positive shopping environment by being courteous to customers and fellow associates while upholding a neat and professional appearance. This is a hands-on position requiring physical activity such as lifting, bending, and standing for extended periods. The role offers an excellent opportunity for individuals passionate about food retail and customer service to grow within a reputable company well-known for its commitment to community and quality.
The Deli Bakery Department Associate role at Food Lion is a critical position responsible for delivering exceptional customer service within the deli bakery section of the store. This role demands maintaining high standards in line with the company's standard practice manual, maximizing sales through excellent service, and minimizing product shrinkage through effective management practices. The associate must have a deep understanding of production standards, ingredient usage, and product handling to ensure products meet Food Lion's quality benchmarks. Furthermore, this position requires strict adherence to food safety, workplace safety guidelines, and state and federal regulations. Maintaining sanitation, proper food preparation, and merchandising displays are key responsibilities for this role. The associate is also expected to foster a positive shopping environment by being courteous to customers and fellow associates while upholding a neat and professional appearance. This is a hands-on position requiring physical activity such as lifting, bending, and standing for extended periods. The role offers an excellent opportunity for individuals passionate about food retail and customer service to grow within a reputable company well-known for its commitment to community and quality.
Job Requirements
- Ability to use computers and other communication systems required to perform job functions
- Perform repetitive hand and arm motions
- Bend and lift products weighing up to 15 lbs continuously, 25 lbs frequently, and 50 lbs on occasion
- Pull or push up to 75 lbs on occasion
- Stand 100% of the time, frequently walking short distances
- Be able to handle a variety of substances associated with cleaning and packaging materials
- Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
- Meet established volume activity standards for the position
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
Job Qualifications
- High school graduate or equivalent preferred
- Excellent interpersonal, organizational, communication and customer service skills
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to use technical information to solve problems
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Job Duties
- Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
- Courteous and helpful to other associates
- Understand the use of ingredients, mixes, and icings and coordinates colors
- Understand production standards for processing of all product
- Follow all technical manuals for processing of product, label placement, etc.
- Ensure proper sanitation of department, equipment and proper food handling/preparation
- Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
- Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
- Understand and follow Food Safety and Workplace Safety guidelines and procedures
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
- Ensure compliance with local, state and federal regulations
- Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
- Understand and use company tools such as average cost inventory system (ACIS) and ordering (CAO)
- Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
- Perform all other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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