Marriott International, Inc logo

PT AM Shuttle Driver and Bellperson

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $14.75 - $20.50
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs

Job Description

Marriott Hotels is a world-renowned hospitality company dedicated to providing exceptional guest experiences across its global portfolio of brands. Known for its commitment to quality and service excellence, Marriott International operates a diverse range of hotels, from luxury properties such as JW Marriott to more accessible hotel options designed to meet the needs of every traveler. The company emphasizes a culture of inclusivity and equal opportunity, fostering a workplace environment where associates from all backgrounds can thrive and contribute their unique talents. Marriott's legacy is built on a foundation of hospitality, innovation, and community engagement, making it one of the most respected names in the hotel industry worldwide.

The Guest Arrival Expert at Marriott Hotels, particularly within the JW Marriott luxury portfolio, plays a critical role in shaping the first and last impressions of guests. This position is designed for individuals who are passionate about delivering attentive and personalized service from the moment guests arrive until they depart. The Guest Arrival Expert is empowered to provide a memorable and seamless arrival and departure experience, ensuring guests feel welcomed, valued, and well-informed throughout their stay. Tasks range from addressing operational needs and processing transactions to sharing local highlights and responding to guest requests. This role requires physical stamina, as it involves being on one's feet for extended periods and handling objects of varying weights safely.

Beyond the core duties, Guest Arrival Experts are essential in maintaining the high standards Marriott is known for, including adherence to company policies, workplace safety, professionalism in appearance and communication, and protection of company assets. Marriott Hotels invest heavily in associate development, offering opportunities for training, advancement, and recognition within a supportive and collaborative work environment. At JW Marriott specifically, associates are celebrated as the foundation of exceptional guest service, with initiatives in place to promote well-being and passion-driven career growth. Joining Marriott Hotels means becoming part of a global family committed to wonderful hospitality and continual innovation at every guest touchpoint. This is a full-time position that offers the chance to build a rewarding career in the hospitality industry with competitive compensation and benefits.

Job Requirements

  • high school diploma or ged equivalent
  • no related work experience required
  • no supervisory experience required
  • must be able to stand, walk, and move for extended periods
  • ability to lift and carry objects up to 50 pounds without assistance
  • ability to lift objects over 75 pounds with assistance
  • must follow company policies and procedures
  • must maintain professional appearance and communications

Job Qualifications

  • high school diploma or ged equivalent
  • excellent communication and interpersonal skills
  • ability to stand, walk, and move for extended periods
  • basic knowledge of local area and attractions
  • strong customer service orientation
  • ability to work collaboratively within a team
  • fluency in english

Job Duties

  • greet guests warmly upon arrival and departure
  • assist with processing guest check-ins and check-outs efficiently
  • respond promptly to guest inquiries and requests
  • provide information about hotel services and local attractions
  • handle guest luggage and transport as needed
  • complete required operational reports and documentation
  • maintain cleanliness and organization of arrival areas

Job Criteria

Experience

No experience required


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