Property Manager, Residential Operations

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $110,000.00 - $140,000.00
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts

Job Description

Caruso is a prestigious real estate company renowned for its commitment to excellence and luxury in property management and retail experiences. The company's flagship property, 8500 Burton Way, exemplifies this devotion by offering a premier, full-service residential community of 87 exceptional apartment residences. Located in a vibrant and upscale neighborhood, 8500 Burton Way is distinguished by its blend of luxury living, exceptional amenities, and top-tier hospitality. Caruso's properties are known not only for their architectural elegance but for setting the standard in resident satisfaction and lifestyle enhancement, making them some of the most desirable addresses in the region.

The Property Manager for Residential Operations at 8500 Burton Way will play a key leadership role, overseeing all facets of the property's daily operations. This position is vital in maintaining the five-star Caruso hospitality standards, ensuring that every resident and guest receives an unmatched living and service experience. The role requires managing a diverse set of departments including concierge, leasing, valet, house car, housekeeping, security, and engineering. Beyond residential management, this Property Manager will also oversee the mixed-use retail portion of the property, which includes popular tenants such as Trader Joe's and Emilia Ristorante. This adds a layer of complexity, requiring a balance between luxury residential service delivery and retail operational oversight.

Managing 8500 Burton Way requires dedication to impeccable property conditions, financial acumen, and a proactive engagement strategy to promote resident retention and satisfaction. The Property Manager must possess strong leadership skills to inspire and develop a high-performing team, ensuring seamless coordination across every department. The role includes critical functions such as occupancy and revenue strategy development, leasing support, financial reporting, vendor relationship management, and community engagement through event planning and personalized service.

This position demands a high level of professionalism, problem-solving acumen, and an ability to work effectively under pressure while meeting multiple deadlines. The Property Manager will also lead capital improvements and renovations with a focus on minimizing resident disruption while preserving the luxury standard. Additionally, staying current with market trends, hospitality innovations, and luxury living concepts will be essential to maintain and advance the property's competitive position.

At Caruso, inclusivity and diversity are core values, fostering a workplace environment where every employee feels valued and empowered to contribute to the company's ongoing success. The company offers a competitive salary range from $110,000 to $140,000 per year, reflecting the importance and responsibility of the role. This is a unique opportunity for an energetic, self-motivated individual passionate about delivering exceptional service and creating memorable experiences for residents and guests alike.

Job Requirements

  • College degree or equivalent work experience
  • Minimum of 5 years hospitality management and/or 3 years as a Class A/A+ and mixed-use Property Manager
  • Experience overseeing full-service hospitality driven service operations
  • Proficiency in Yardi or similar property management system
  • Strong knowledge of fair housing regulations and applicable local, state and federal laws
  • Excellent written and verbal communication skills
  • Proficient in Microsoft Office (Word, Excel, Outlook and PowerPoint)
  • Extremely strong organizational and communication skills
  • Ability to multi-task, work well under pressure and meet deadlines
  • An energetic leader who is self-motivated and disciplined to oversee the daily challenges of multifaceted properties
  • Passionate about providing exceptional service and striving to create memorable experiences for all
  • Ability to work irregular hours including nights, weekends and holidays as needed

Job Qualifications

  • College degree or equivalent work experience
  • Minimum of 5 years hospitality management and/or 3 years as a Class A/A+ and mixed-use Property Manager
  • Experience overseeing full-service hospitality driven service operations
  • Proficiency in Yardi or similar property management system
  • Strong knowledge of fair housing regulations and applicable local, state and federal laws
  • Excellent written and verbal communication skills
  • Proficient in Microsoft Office (Word, Excel, Outlook and PowerPoint)
  • Extremely strong organizational and communication skills
  • Ability to multi-task, work well under pressure and meet deadlines
  • An energetic leader who is self-motivated and disciplined to oversee the daily challenges of multifaceted properties
  • Passionate about providing exceptional service and striving to create memorable experiences for all
  • Ability to work irregular hours including nights, weekends and holidays as needed

Job Duties

  • Maintain a best-in-class resident experience equivalent to five-star hospitality service standards
  • Lead and inspire a diverse team, ensuring seamless execution across concierge, leasing, engineering, valet, housekeeping, and security through all aspects of standards and performance
  • Develop and maintain strong relationships with key operational vendors and departments to uphold service excellence including housekeeping, security, parking operations, concierge, and marketing
  • Ensure the highest level of property presentation and curb appeal, proactively addressing maintenance and housekeeping needs
  • Lead occupancy and revenue strategies to maximize NOI while maintaining 8500 Burton's market-leading position
  • Assist with leasing, including touring prospective residents and following the leasing steps of success as well as receiving and returning leasing inquiries in addition to executing and countersigning lease agreements and renewals
  • Oversee all aspects of resident move-in and move-out experiences, ensuring smooth transitions and timely account closures in compliance with California law

Job Criteria

Experience

Mid Level (3-7 years)


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