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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $35.00 - $38.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) with Company Match
Employee rental discount
Mileage stipend
Education Reimbursement
Paid Time Off
growth opportunities
Job Description
11Residential is a renowned property management company that specializes in managing residential multifamily properties across the Western United States. With a strong commitment to enhancing the living experiences of residents, 11Residential operates under core values of integrity, compassion, teamwork, inclusion, growth, and customer service. These principles guide the company in fostering vibrant, welcoming communities where residents can thrive and employees feel truly valued. This supportive and engaging workplace culture has made 11Residential a respected leader in the property management industry. The company’s portfolio includes a variety of high-quality residential properties, and the team is passionate about delivering unparalleled customer service... Show More
Job Requirements
- 5+ years of experience in managing multifamily properties
- Proficiency in using Yardi Voyager
- High school diploma or equivalent (GED)
- Valid driver's license and reliable transportation
- Strong knowledge of local, state, and federal Fair Housing and other housing laws
- Ability to work on premises in-person
- Must be able to pass a criminal background check and drug test
- Must be able to perform physical tasks including walking properties, standing for extended periods, lifting up to 25 pounds
- Must have integrity, compassion, and strong teamwork skills
Job Qualifications
- 5+ years of experience in managing multifamily properties
- Proficiency in using Yardi Voyager is required, and experience with other property management software including CRM IQ, RentCafe, and HappyCo is preferred
- Proficient in Microsoft Office Suite including Word, Outlook, Excel, and Teams
- Being bilingual in English and Spanish is a plus
- Strong knowledge of local, state, and federal Fair Housing and other housing laws
- High school diploma or equivalent (GED) is required
- Must hold and maintain a valid driver's license and have reliable transportation
- Must possess a high level of integrity and compassion with an emphasis on teamwork, inclusion, growth, and customer service
- Must be able to work in-person on premises
- This role is not eligible for remote work
Job Duties
- Supervise maintenance and leasing staff, delegate tasks, provide training and coaching, and ensure timely completion of work
- Review and approve lease applications, ensuring compliance with company policies and standards
- Maintain high property occupancy rates through effective resident retention strategies and tailored leasing and marketing approaches
- Stay informed about current market conditions and competition to optimize property performance
- Increase revenue while managing controllable expenses, including revenue collections and delinquency control
- Provide exceptional customer service to residents, promptly addressing any issues or concerns
- Oversee maintenance operations to ensure timely completion of service requests and adherence to quality standards
- Manage positive relationships with vendors and negotiate contracts
- Coordinate resident activities and communication, including monthly newsletters and community events
- Prepare and deliver financial and marketing reports to stakeholders in a timely manner
- Manage the property budget and adhere to budgetary guidelines and purchasing protocols
- Utilize Yardi Voyager, CRM IQ, RentCafe, HappyCo, and other property management systems to ensure accurate record keeping, compliance, reporting, and communication
- Conduct regular property inspections to maintain curb appeal and address maintenance needs
- Collaborate with leadership and Human Resources on various functions, including recruitment, performance management, and employee relations
- Assist other properties, if needed, to support overall operational goals
- Fulfill any other duties as assigned by management based on business needs
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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