Property Administrator (Real Estate & Customer Experience Coordinator)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $31.74 - $38.47
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) retirement plan with company match
Paid Time Off
Paid holidays
Volunteer time
Job Description
Prologis is a global leader in logistics real estate, managing a vast portfolio of 1.3 billion square feet and facilitating an annual throughput of approximately $3.2 trillion. The company specializes in creating intelligent infrastructure that bridges the physical and digital worlds, powering global commerce through innovative supply chain solutions and sustainable energy initiatives. With a strong emphasis on innovation, scale, and industry expertise, Prologis not only shapes the future of logistics but actively builds the foundation for what comes next in the industry.
As a Property Administrator (Real Estate and Customer Experience Coordinator) at Prologis in Atlanta, you will join the Customer Experience Team (CET) dedicated to providing best-in-class service across more than 52 million square feet of industrial space. This role demands a customer-centric professional who thrives in a dynamic environment, balancing multiple priorities while addressing the needs of diverse clientele that ranges from major e-commerce and logistics companies to smaller warehouse and shop operations. The successful candidate will leverage emerging technologies, automation, and AI tools to enhance operational efficiency, quality, and speed, demonstrating sound judgment, creative thinking, and accountability.
This role involves close collaboration with various internal teams such as Leasing, Construction, Customer Account Representatives, Solar, Energy, and others to ensure smooth property operations and customer satisfaction. It requires strong organizational skills to manage operational support for property managers, coordinate maintenance and repair requests, handle payment processing, and manage vendor contracts. Furthermore, the Property Administrator will be responsible for maintaining accurate records and ensuring compliance with company policies and legal requirements. With a salary range of $31.74 to $38.47 per hour (approximately $66,000 to $80,000 annually), the position offers a full-time employment status along with opportunities for professional growth and development in a company that values initiative and accountability. Joining Prologis means working alongside some of the industry’s top talent, with robust benefits and a commitment to a people-first culture where every employee’s contribution is valued and career advancement is encouraged.
As a Property Administrator (Real Estate and Customer Experience Coordinator) at Prologis in Atlanta, you will join the Customer Experience Team (CET) dedicated to providing best-in-class service across more than 52 million square feet of industrial space. This role demands a customer-centric professional who thrives in a dynamic environment, balancing multiple priorities while addressing the needs of diverse clientele that ranges from major e-commerce and logistics companies to smaller warehouse and shop operations. The successful candidate will leverage emerging technologies, automation, and AI tools to enhance operational efficiency, quality, and speed, demonstrating sound judgment, creative thinking, and accountability.
This role involves close collaboration with various internal teams such as Leasing, Construction, Customer Account Representatives, Solar, Energy, and others to ensure smooth property operations and customer satisfaction. It requires strong organizational skills to manage operational support for property managers, coordinate maintenance and repair requests, handle payment processing, and manage vendor contracts. Furthermore, the Property Administrator will be responsible for maintaining accurate records and ensuring compliance with company policies and legal requirements. With a salary range of $31.74 to $38.47 per hour (approximately $66,000 to $80,000 annually), the position offers a full-time employment status along with opportunities for professional growth and development in a company that values initiative and accountability. Joining Prologis means working alongside some of the industry’s top talent, with robust benefits and a commitment to a people-first culture where every employee’s contribution is valued and career advancement is encouraged.
Job Requirements
- 3+ years of experience in administrative role, customer service, real estate or related field
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Good mathematical and analytical skills
- Proficient knowledge of Microsoft Office Suite
- Positive, proactive work ethic
- Attention to detail
- Ability to handle sensitive and confidential matters with tact and discretion
Job Qualifications
- 3+ years of administrative experience, customer service, real estate or related field
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Good mathematical and analytical skills
- Proficient in Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook
- Positive and proactive work ethic with strong attention to detail
- Ability to handle sensitive and confidential matters with tact, discretion, and good judgment
- Valid driver’s license and ability to travel to multiple properties preferred
- Knowledge of CRM systems such as Yardi and Salesforce preferred
- Familiarity with real estate processes including purchase agreements, leases, and property management preferred
Job Duties
- Support a team of three Property Managers and a Maintenance Technician by providing operational and communications support
- Work closely with Leasing, Construction, Customer Account Representative, Essentials, Solar, Energy, and other internal teams
- Assist RECX Managers with customer repair requests and coordinate with Maintenance Technician and vendors
- Monitor repair tickets through online portal and update accordingly
- Work closely with Customer Account team on payment collections and update various Accounts Receivable databases
- Process vendor and customer payments on Accounts Payable platforms and ensure coding is completed prior to approval
- Prepare and distribute customer-related paperwork including contact lists, annual payment schedules, and annual reconciliations
- Distribute work notification memos to customers
- Assist with vendor contract preparation via DocuSign and manage completed documents
- Receive, direct, and follow up on incoming phone calls
- Maintain accurate records for utility meters, lockboxes, fire alarm codes, and customer contact information
- Undertake special projects as assigned
- Adhere to property management policies, codes, regulations, and ensure compliance with legal and company standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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