Job Overview
Benefits
diverse collaborative open work environment
opportunities for professional development
dynamic fast-paced entrepreneurial environment
exposure to market's thriving tech and event communities
chance to work with leading event technology solutions
meaningful impact within the events industry
supportive team culture
Job Description
Cvent is a renowned leader in the meetings, events, and hospitality technology industry, boasting an expansive workforce of more than 4,800 employees and serving approximately 22,000 customers globally. Founded in 1999, Cvent has established itself as a pioneering tech company dedicated to transforming how people connect at events through innovative software solutions. The company’s client base includes 53% of the Fortune 500 companies, which speaks volumes about its credibility and influence in the event management domain. Cvent specializes in delivering comprehensive event marketing and management platforms tailored specifically for marketers and event professionals. Additionally, it provides specialized software solutions to... Show More
Job Requirements
- requires a bachelor's degree or 3+ years of customer success or event planning experience
- preferred experience in event industry or onsite technical support
- excellent written and verbal communication skills
- ability to multi-task in a dynamic fast-paced entrepreneurial environment
- ability to integrate knowledge across disciplines to ensure event execution success
- ability to work with and manage a team to achieve goals
- ability to excel at developing relationships both virtually and in-person
- strong understanding of the onsite event management experience
- strong business acumen ethics emotional intelligence and high integrity
- able to lift at least 50 pounds such as large boxes printers etc
- experience with helpdesk systems CRM software and project management tools such as Smartsheet Salesforce MS Office Suite Slack
Job Qualifications
- bachelor's degree or 3+ years of customer success or event planning experience
- preferred experience in event industry or onsite technical support
- excellent written and verbal communication skills
- ability to multi-task in a dynamic fast-paced entrepreneurial environment
- ability to integrate knowledge across disciplines to ensure event execution success
- ability to work with and manage a team to achieve goals
- ability to excel at developing relationships both virtually and in-person
- strong understanding of the onsite event management experience
- strong business acumen ethics emotional intelligence and high integrity
- experience with helpdesk systems CRM software and project management tools such as Smartsheet Salesforce MS Office Suite Slack
Job Duties
- serve as the main contact for clients managing their pre-event and onsite or virtual experience using the Cvent platform
- directly support and consult with clients on how to best leverage Cvent's virtual and onsite solutions
- manage several concurrent projects while adhering to project milestones and internal metrics
- provide advice consultation and training to clients based on industry best practices
- offer best-in-class technical support backed by timelines created specifically for each project
- communicate effectively with diverse internal and client stakeholders to strengthen relationships
- act as a liaison between clients and suppliers to quote order and ensure successful delivery of onsite event materials and hardware
- configure test and troubleshoot event specific technology prior to and onsite at client events to ensure success
- work alone or with a team onsite to ensure success on the day of the event with up to 40 percent travel required
Job Location
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