Job Overview
Compensation
Hourly
Range $20.68 - $1.00
Benefits
Health Insurance
retirement plans
Tuition Assistance
Paid Time Off
Winter recess
Hybrid work arrangement
Professional Development
Job Description
Case Western Reserve University is a prestigious research university located in Cleveland, Ohio, known for its commitment to academic excellence, innovation, and community engagement. The university offers a broad range of undergraduate, graduate, and professional programs across various disciplines. As a dynamic institution, it fosters an inclusive environment that values diversity, equity, and inclusion while advancing knowledge through rigorous research and scholarship. Employees at Case Western Reserve University benefit from a supportive work culture, comprehensive professional development opportunities, and competitive compensation packages.
The Program Operations Manager role is a pivotal position within the university, specifically aligned with its Leadership Institute, Center for Family Business, and Entrepreneurship Through Acquisition initiatives. This role is designed to create and maintain the operational infrastructure necessary to support the continued growth and sustainable success of these prominent centers. The Program Operations Manager serves as the operational backbone, ensuring that all program-related activities, communications, systems, and processes are managed effectively and consistently. This allows center leadership to focus on strategic priorities such as external engagement, partnership development, fundraising, and growth initiatives.
The successful candidate will be an independent, highly organized, and proactive professional capable of managing multiple priorities simultaneously with minimal supervision. They will exercise strong judgment and ownership in driving projects to completion while maintaining a high standard of quality and professionalism. Working in a fast-paced and evolving environment, the Program Operations Manager will be expected to identify opportunities for operational improvements, streamline workflows, implement scalable solutions, and leverage technology, including artificial intelligence tools, to enhance productivity.
This position involves coordinating a wide range of program elements including planning and executing events, workshops, forums, speaker series, and advisory board meetings. The Manager will also handle stakeholder communications, marketing activities, financial processes, and administrative support, ensuring seamless program delivery and excellent participant experiences. Collaboration is key, as the role requires extensive interaction with university leadership, faculty, students, external partners, sponsors, and vendors.
The compensation for this hourly position starts at $20.68, with pay commensurate with qualifications, experience, and budget considerations. Employment with Case Western Reserve University includes access to an excellent benefits package that encompasses healthcare, retirement plans, tuition assistance, paid time off, and a winter recess holiday period. The position offers eligibility for a hybrid work arrangement with up to two remote days per week, affording flexibility while maintaining essential in-person engagement.
This role demands a commitment to continuous improvement, collaboration, and delivering outstanding service to all stakeholders aligned with the university's values and mission. Working conditions include a professional office setting with occasional evening, weekend, and local travel requirements. The Program Operations Manager may also supervise student employees and temporary staff, further contributing to the success and effectiveness of the centers served.
As an equal opportunity employer, Case Western Reserve University ensures a welcoming and nondiscriminatory work environment. The university also complies with the Americans with Disabilities Act to provide reasonable accommodations for applicants with disabilities during the hiring process.
The Program Operations Manager role is a pivotal position within the university, specifically aligned with its Leadership Institute, Center for Family Business, and Entrepreneurship Through Acquisition initiatives. This role is designed to create and maintain the operational infrastructure necessary to support the continued growth and sustainable success of these prominent centers. The Program Operations Manager serves as the operational backbone, ensuring that all program-related activities, communications, systems, and processes are managed effectively and consistently. This allows center leadership to focus on strategic priorities such as external engagement, partnership development, fundraising, and growth initiatives.
The successful candidate will be an independent, highly organized, and proactive professional capable of managing multiple priorities simultaneously with minimal supervision. They will exercise strong judgment and ownership in driving projects to completion while maintaining a high standard of quality and professionalism. Working in a fast-paced and evolving environment, the Program Operations Manager will be expected to identify opportunities for operational improvements, streamline workflows, implement scalable solutions, and leverage technology, including artificial intelligence tools, to enhance productivity.
This position involves coordinating a wide range of program elements including planning and executing events, workshops, forums, speaker series, and advisory board meetings. The Manager will also handle stakeholder communications, marketing activities, financial processes, and administrative support, ensuring seamless program delivery and excellent participant experiences. Collaboration is key, as the role requires extensive interaction with university leadership, faculty, students, external partners, sponsors, and vendors.
The compensation for this hourly position starts at $20.68, with pay commensurate with qualifications, experience, and budget considerations. Employment with Case Western Reserve University includes access to an excellent benefits package that encompasses healthcare, retirement plans, tuition assistance, paid time off, and a winter recess holiday period. The position offers eligibility for a hybrid work arrangement with up to two remote days per week, affording flexibility while maintaining essential in-person engagement.
This role demands a commitment to continuous improvement, collaboration, and delivering outstanding service to all stakeholders aligned with the university's values and mission. Working conditions include a professional office setting with occasional evening, weekend, and local travel requirements. The Program Operations Manager may also supervise student employees and temporary staff, further contributing to the success and effectiveness of the centers served.
As an equal opportunity employer, Case Western Reserve University ensures a welcoming and nondiscriminatory work environment. The university also complies with the Americans with Disabilities Act to provide reasonable accommodations for applicants with disabilities during the hiring process.
Job Requirements
- High school diploma or equivalent
- Bachelor’s degree preferred
- Minimum 5 years work experience or minimum 1 year with Bachelor’s degree
- Experience in program or event management, operations, or related field
- Strong organizational and project management skills
- Excellent interpersonal and communication skills
- Ability to work independently and as part of a team
- Adaptability to fast-paced and changing environments
- Proficiency in Microsoft Office and collaboration tools
- Ability to learn and use emerging technologies including AI
- Commitment to customer service
- Reliable attendance
- Ability to interact face to face
- Willingness to learn AI technologies
Job Qualifications
- High school education and 5 years of work experience or Bachelor’s degree and 1 year of work experience in program management, event management, operations, hospitality management, customer service, nonprofit administration, higher education administration, project coordination, or related field
- Demonstrated ability to take ownership of projects and drive work to completion with limited direction
- Strong organizational, prioritization, and project management skills
- Excellent interpersonal skills and professional presence
- Ability to exercise sound judgment, discretion, and professionalism
- Strong written and verbal communication skills
- Proven ability to work independently and collaboratively
- Demonstrated adaptability to changing environments
- Ability to identify and implement process improvements
- Experience managing multiple priorities and coordinating complex activities preferred
- Experience working with external stakeholders preferred
- Experience implementing new systems preferred
- Strong proficiency in Microsoft Office Suite, including advanced Excel skills
- Willingness to learn and utilize emerging technologies including AI tools
- Commitment to exceptional customer service and stakeholder experiences
- Ability to support university values and mission
- Consistent attendance
- Ability to interact face to face
- Willingness to work with AI tools and technologies
Job Duties
- Lead program operations and delivery
- Manage the planning, coordination, execution, and evaluation of programs and events
- Develop and maintain project plans, timelines, communications, registration processes, participant materials, and logistical arrangements
- Coordinate facilities, technology, vendors, travel, catering, and event operations
- Monitor program outcomes and recommend improvements
- Create operational capacity for center leadership by managing administrative processes, stakeholder communications, scheduling, reporting, and follow-up activities
- Serve as a primary operational point of contact for participants, sponsors, alumni, faculty, and community partners
- Build systems and improve processes through standardized procedures, templates, workflows, reporting tools, databases, and knowledge management resources
- Evaluate and utilize technology solutions including AI-enabled tools
- Coordinate center communications and marketing activities
- Maintain websites, participant communications, stakeholder databases, marketing materials, and social media content
- Manage operational financial processes including purchasing, invoicing, budget tracking, expense reconciliation, reporting, and financial record maintenance
- Monitor expenditures and ensure compliance with university policies
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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