Program Manager, Learning & Development

The hiring company is a dynamic organization focused on delivering comprehensive learning and development initiatives across multiple brands. This company prioritizes operational excellence and organizational effectiveness, ensuring that training programs and events are seamlessly executed to support the business’s strategic goals. With a strong emphasis on collaboration, the company works cross-functionally with various teams to deliver high-impact learning experiences that enhance skill development and knowledge transfer. Their environment fosters continuous improvement and adaptation to evolving market demands, engaging both internal teams and external stakeholders to drive success.\n\nThe role of Program Manager, Learning & Development, based in San Francisco, is an onsite position integral to the company’s success in managing and delivering a broad array of training programs and workshops. This role involves leading the logistical planning, coordination, and execution of learning events across multiple brands, including National Sales Meetings (NSMs) and launch meetings. The Program Manager acts as a key liaison between cross-functional teams, ensuring that all training initiatives align with business objectives and are delivered effectively. \n\nThe Program Manager will manage the L&D training calendar and coordinate room and space allocations, build detailed training agendas including selecting presenters and content, and oversee hotel sourcing and full event logistics. Serving as the on-site meeting host, this individual provides primary contact support for AV, materials, and participant needs to guarantee smooth learning experiences. Additionally, the role requires managing communication with training participants, including onboarding, coordinating welcome calls, and managing training calls with field teams across brands. \n\nBudget and vendor management are crucial components of this role. The Program Manager oversees department budgets, negotiates and manages vendor contracts, reviews and processes invoices, and schedules and compensates external speakers. Logistics and materials coordination extend to managing participant travel, ensuring timely delivery of training materials, and handling branded merchandise procurement and distribution. This position requires active onsite support during key trainings and leading a migration to a new learning management system that integrates with existing platforms. \n\nThis role also involves affiliate launch readiness, partnering with project managers across affiliates to align timelines, maintain centralized trackers for training milestones, and provide executive updates on training readiness. The Program Manager maintains oversight of L&D metrics, training documentation compliance especially related to California reporting requirements, and governs the use of brand-level SharePoint systems. \n\nTravel requirements are approximately 25%, underscoring the importance of flexibility and mobility in meeting various stakeholders and supporting learning events. With high visibility across the organization and frequent collaboration among multiple departments, the Program Manager plays a vital part in advancing the company's learning culture and achieving organizational excellence through the delivery of effective development programs.