Program Manager - Hilton Hotel Housekeeping (INTERNAL)

The University of Houston System is a prominent public university system offering comprehensive educational programs and services across various campuses in Houston, Texas. Known for its commitment to academic excellence, research, and community engagement, the University of Houston operates numerous departments dedicated to enriching student life and operational efficiency. Among these departments is the Global Hospitality Leadership division, which plays a vital role in managing hospitality services, ensuring quality standards, and fostering leadership excellence in a dynamic university setting. The system values diversity and inclusion and maintains an environment that supports growth, innovation, and the highest standards of professionalism and service.

This particular position within the Global Hospitality Leadership department offers an exciting opportunity for an experienced professional to manage the daily operations of a medium-sized university program, specifically overseeing the Hilton Hotel Housekeeping Department. The successful candidate will be responsible for supervising a diverse team, including full-time staff, student workers, and temporary agency workers, while ensuring that all housekeeping activities meet and exceed hotel cleanliness and quality standards. The role demands a hands-on leader who can not only manage operations effectively but also cultivate talent through coaching, training, and performance evaluations. Budget management, policy implementation, and interdepartmental coordination will also be key components of this role.

The housekeeping manager will coordinate with the Front Office, Engineering, and external laundry services to guarantee timely room readiness and swift resolution of maintenance issues. They will monitor and control inventory levels of linens, cleaning supplies, and housekeeping equipment, ensuring costs are managed carefully. This role requires a proactive approach to guest service by addressing and resolving complaints professionally and efficiently. The manager will contribute to sustainability initiatives such as energy conservation, waste reduction, and eco-friendly cleaning practices, supporting the university's commitment to environmental responsibility.

Ideal candidates bring a minimum of ten years' experience managing medium-sized hotel housekeeping operations with an in-depth understanding of the specialized technical and procedural functions critical to successful department management. This position requires independent judgment and proactive problem-solving skills to handle varied tasks and potentially complex situations, reflecting the candidate's capacity to work under general supervision while making sound operational decisions.

The role involves regular walking, standing, bending, and lifting up to 25-30 pounds, with exposure to cleaning chemicals and flexible work hours that may include weekends and holidays. The University of Houston System ensures a secure work environment including a criminal history check and has a strong commitment to equal opportunity employment focused on diversity and inclusion. The salary range for this position is competitive between $43,000 and $48,900, reflecting the importance of the role and the experience required.

This is an internal University of Houston System candidate opportunity, emphasizing internal growth and promotion within the institution. The position offers a rewarding career path for those passionate about hospitality leadership in an academic setting, combining operational management with strategic objectives related to service delivery and sustainability. The University of Houston System encourages applicants who are dedicated, detail-oriented, and aspire to contribute positively to both the hospitality department and the broader university community.