Program Manager - Hilton Hotel Housekeeping (INTERNAL)

The University of Houston System is a renowned educational institution committed to providing high-quality learning, research, and service opportunities to its diverse community. Known for its dedication to student success and innovation, the University operates various programs and departments that support both academic and operational functions crucial to the smooth running of the campus. As part of its Global Hospitality Leadership efforts, the University maintains a vigilant standard of excellence in managing services that affect both students and visitors, including its hospitality and housekeeping operations.

The current opening is for a Full-Time management role within the Hilton Hotel Housekeeping Department, which is part of the University's medium-sized university programs and departments. This position involves managing the day-to-day operations of the housekeeping department, ensuring that guest rooms and public areas meet the highest standards of cleanliness and quality as required by the hotel’s brand. The role includes supervising full-time staff, student workers, and temporary agency employees, establishing robust processes and procedures, and maintaining adherence to budgetary guidelines.

The Housekeeping Manager will be a key player in enhancing the guest experience by upholding safety, sanitation, and infection control protocols, while also fostering a positive and productive work environment. Responsibilities extend to coordinating with various departments such as Front Office, Engineering, and Laundry to ensure operational efficiency and swift resolution of maintenance or guest-related issues. Additionally, the position requires managing inventory control for linens, cleaning supplies, and equipment, as well as investigating and professionally resolving guest concerns. This role is fundamental in supporting the University’s sustainability initiatives by promoting energy conservation, waste reduction, and the use of environmentally friendly cleaning practices.

The ideal candidate will bring over 10 years of experience managing hotel housekeeping operations of medium size, demonstrating an ability to handle complex procedural matters, lead diverse teams, and adapt to evolving knowledge and technologies within the hospitality field. The candidate will also be skilled in budget management, staff training, and performance evaluation, with a firm commitment to maintaining a high standard of service quality. Working conditions involve frequent physical activity, including standing, walking, bending, and lifting up to 30 pounds, all within a safe and regulated indoor environment. The role supports the University’s commitment to equal opportunity and requires a criminal history check due to its security-sensitive nature.

This position offers a salary range of 43,000 to 48,900 USD and is exclusively open to internal University of Houston candidates, emphasizing the University’s dedication to developing leadership talent within its own community. Joining the team means becoming part of an institution that prioritizes teamwork, accountability, employee retention, and continuous professional growth. The Housekeeping Manager will play an integral role in ensuring that the Hilton Hotel within the University environment provides a welcoming, clean, and safe space for all guests, enhancing the overall institutional reputation for hospitality excellence.