Program Engagement Manager

Baudville Brands is a renowned company recognized for its commitment to fostering a positive and engaging workplace culture. With over 41 years of rich history, Baudville Brands has built a stellar reputation in West Michigan and beyond for being an exceptional place to work. The company prides itself on being a privately held, employee-focused business that has consistently earned numerous accolades, including West Michigan's 101 Best and Brightest Companies to Work for 18 times, National Best & Brightest winner for 13 consecutive years, and 101 Best & Brightest in Wellness winner 12 times. In addition, Baudville Brands boasts a 7-time Great Place to Work Certified status, underscoring its dedication to employee satisfaction and workplace excellence. This environment promotes diversity, inclusion, and respect among team members, ensuring that every employee feels valued and supported.

The available opportunity is for a Program Engagement Manager (PEM) based at the Grand Rapids, MI location. This is an on-site role that demands a professional, service-oriented, and passionate individual committed to transforming how team members worldwide experience and engage with their workplaces. The PEM is central to implementing and sustaining recognition programs tailored to enhance client and employee experiences. The role involves managing the day-to-day account operations, supporting technology platforms that facilitate these recognition programs, and fostering productive client relationships to ensure that clients and their employees feel connected, appreciated, informed, and heard. The PEM does not have direct reports but works collaboratively with various teams such as sales and purchasing to deliver a seamless client experience.

Key responsibilities include performing daily account management and customer support, integrating and managing client technology platforms, conducting post-launch client support, and developing regular client program reviews. This position is crucial for analyzing program effectiveness, understanding client needs, and driving program enhancements through data analysis and problem resolution. Besides client management, the PEM also approves work orders for production, handles inbound client inquiries, and works closely with product inventory teams to meet client-specific needs.

Ideal candidates will possess strong communication skills and the ability to work effectively with employees, managers, and executives. They are highly motivated, detail-oriented, and comfortable handling multiple tasks in a fast-paced environment. Technical proficiency in Excel, Word, PowerPoint, and various web technologies is essential. Furthermore, the role requires strong problem-solving skills, the ability to maintain confidentiality, and a commitment to exceptional customer service.

The Program Engagement Manager position is ideal for individuals seeking to contribute strategically to the evolution of workplace engagement while developing professional relationships and managing key client accounts. The role demands a balance of technical acumen, customer focus, and organizational skills to succeed and thrive within Baumville Brands’ innovative and award-winning work environment. In return, the company offers competitive salary with performance-based compensation including an annual salary and discretionary bonus that reflect experience levels, alongside a comprehensive benefits package and an environment that supports growth and professional development.