Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $22.00
Work Schedule
Flexible
Benefits
401(k)
Dental Insurance
flexible schedule
Health Insurance
Life insurance
Paid Time Off
Retirement Plan
Vision Insurance
Job Description
UMOS (United Migrant Opportunity Services) is a mission-driven, customer-focused nonprofit organization dedicated to making a positive difference in the lives of families, businesses, and communities. Established with a commitment to supporting underserved populations, UMOS operates more than 60 offices across seven states, serving diverse communities with a wide range of programs. These programs focus on various crucial areas including early childhood development, workforce training, career planning, farmworker support, HIV prevention education, and assistance for victims of domestic violence or human trafficking. The organization employs over 1,000 professionals, fostering a collaborative and inclusive environment that values diversity and the profound impact of its services. UMOS offers a stable and supportive workplace where employees are encouraged to bring their talents and passion to work every day to help build better futures for individuals and families in need.
The Program Assistant role at UMOS is a key position within the Wisconsin Regional Anti-Human Trafficking Program, specifically supporting the Latina Resource Center (LRC). This full-time role carries a competitive hourly wage ranging between $18.00 and $22.00 and includes eligibility for incentive pay of up to $3,000 during the first year of employment. The Program Assistant is responsible for managing daily office operations and providing critical clerical and administrative support. This role serves as the initial point of contact for incoming calls and client referrals, helping to ensure the smooth operation of the program and adherence to safety protocols at the LRC.
The Program Assistant also plays a pivotal role in facilitating communication by translating and interpreting documents and client interviews, ensuring accessibility of services for Spanish and English-speaking clients. The position involves coordinating schedules, managing office supplies, preparing reports, and helping organize meetings both onsite and virtually. The individual in this role supports crisis response efforts, providing immediate advocacy and directing clients to appropriate support specialists. Strong organizational skills, attention to detail, and the ability to maintain confidentiality are essential for success in this position.
Working at UMOS offers a supportive, enriching environment with a comprehensive benefits package designed to enhance employee well-being. The benefits include paid time off that increases with years of service, 14 paid holidays annually, and extensive health, dental, vision, life, and disability insurance coverage. Employees can choose to participate in Health Savings Accounts or Flexible Spending Accounts to manage healthcare costs and have access to an employee assistance program for additional support. Retirement plans such as 401(k) and Roth IRA are available, with UMOS contributing at least 3% annually to employees' eligible compensation under the 401(k) plan.
UMOS is committed to fostering an inclusive workforce and is an equal opportunity employer that considers all qualified applicants without regard to race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. Working conditions involve typical office settings, with occasional requirements for travel and irregular hours. The role requires physical ability to stand, walk, bend, and occasionally lift up to 10 pounds. Employees will use standard office equipment such as computers, phones, fax machines, and copiers, and must have access to reliable transportation with valid licensing and insurance.
This role is ideal for individuals who are bilingual in English and Spanish, have office management experience, and possess excellent communication, organizational, and interpersonal skills. The Program Assistant will thrive in a fast-paced environment and be adept at handling sensitive situations with diplomacy and professionalism, supporting victims of domestic violence, dating violence, and stalking while maintaining strict confidentiality throughout all job duties.
The Program Assistant role at UMOS is a key position within the Wisconsin Regional Anti-Human Trafficking Program, specifically supporting the Latina Resource Center (LRC). This full-time role carries a competitive hourly wage ranging between $18.00 and $22.00 and includes eligibility for incentive pay of up to $3,000 during the first year of employment. The Program Assistant is responsible for managing daily office operations and providing critical clerical and administrative support. This role serves as the initial point of contact for incoming calls and client referrals, helping to ensure the smooth operation of the program and adherence to safety protocols at the LRC.
The Program Assistant also plays a pivotal role in facilitating communication by translating and interpreting documents and client interviews, ensuring accessibility of services for Spanish and English-speaking clients. The position involves coordinating schedules, managing office supplies, preparing reports, and helping organize meetings both onsite and virtually. The individual in this role supports crisis response efforts, providing immediate advocacy and directing clients to appropriate support specialists. Strong organizational skills, attention to detail, and the ability to maintain confidentiality are essential for success in this position.
Working at UMOS offers a supportive, enriching environment with a comprehensive benefits package designed to enhance employee well-being. The benefits include paid time off that increases with years of service, 14 paid holidays annually, and extensive health, dental, vision, life, and disability insurance coverage. Employees can choose to participate in Health Savings Accounts or Flexible Spending Accounts to manage healthcare costs and have access to an employee assistance program for additional support. Retirement plans such as 401(k) and Roth IRA are available, with UMOS contributing at least 3% annually to employees' eligible compensation under the 401(k) plan.
UMOS is committed to fostering an inclusive workforce and is an equal opportunity employer that considers all qualified applicants without regard to race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. Working conditions involve typical office settings, with occasional requirements for travel and irregular hours. The role requires physical ability to stand, walk, bend, and occasionally lift up to 10 pounds. Employees will use standard office equipment such as computers, phones, fax machines, and copiers, and must have access to reliable transportation with valid licensing and insurance.
This role is ideal for individuals who are bilingual in English and Spanish, have office management experience, and possess excellent communication, organizational, and interpersonal skills. The Program Assistant will thrive in a fast-paced environment and be adept at handling sensitive situations with diplomacy and professionalism, supporting victims of domestic violence, dating violence, and stalking while maintaining strict confidentiality throughout all job duties.
Job Requirements
- High school diploma or equivalent
- Two years’ office management experience in community-based organization or similar
- Bilingual in English and Spanish, fluent verbally and in writing
- Ability to type 60 words per minute
- Proficient knowledge of Microsoft Office
- Strong communication and organizational skills
- Ability to work in fast-paced environment and manage time effectively
- Ability to handle difficult situations diplomatically
- Valid driver’s license and reliable transportation with auto insurance
- Ability to travel and work irregular hours
Job Qualifications
- Possess High School diploma or equivalent
- Special office management training and/or personnel office experience
- Two years’ experience performing office management duties in community-based organization or similar setting
- Must be bilingual in English and Spanish, fluent in both verbal and written form
- Must demonstrate through a combination of education and past proven experience record, the ability to perform office management and secretarial duties at a high level of reliability and proficiency
- Possess excellent grammar skills
- Ability to develop plans and strategies for organizing office systems
- Must exhibit ability to maintain positive interpersonal relations in stressful situations, and trustworthiness to all levels of staff, clients and agency volunteers
- Ability to type 60 wpm
- Proven proficient knowledge and experience with recent computer software (Microsoft Office)
- Excellent communication (both written and verbal) and organization skills
- Demonstrated time management skills with the ability to perform comfortably in a fast-paced, deadline-oriented work environment
- Ability to work diplomatically with difficult people and diffuse angry clients quickly and effectively
- Must have access to reliable transportation
- Possess valid driver’s license and have adequate auto liability insurance
- Ability to travel and work irregular hours
Job Duties
- Serve as the initial point of contact for the Wisconsin Regional Anti-Human Trafficking Program incoming calls, client referrals and providing information of program to community members
- Manages daily office responsibilities
- analyzes and organizes general office procedures
- responsible for review of office duties to ensure completeness, accuracy and timeliness of reports, correspondence and other office information
- reviews office activities for efficiency
- Translate and/or interpret documents, program materials, client interviews and as needed to assist clients and program
- Assist with maintaining and submitting check requests, purchase requisitions, invoices, credit card receipts and other purchase documentation
- Assist with gathering program performance reports and assist with preparing program reports, program surveys
- Assist with scheduling MDT meetings and assist with preparing for onsite and/or virtual meetings
- Accurately record minutes from meetings with MOU partners and/or community partners
- Coordinate advocates schedules, group meetings and program community meetings
- Provide crisis support to emergency walk-ins and agencies requesting immediate advocacy services and direct to Bilingual Intake Specialist and/or appropriate staff
- Assist with responding to the Latina Resource Center Crisis Line accordingly
- Responsible for scheduling transportation for clients
- Assist with scheduling meetings and assist with preparing for onsite and/or virtual meetings
- Responsible for ordering and maintaining all program supplies and groups of materials
- Maintain inventory of all outreach materials, outreach activities, and community presentations
- Performs other duties and responsibilities as assigned to ensure services are provided to Victims of domestic violence, dating violence and stalking and objectives of program are met
- Will maintain and adhere to a strict code of confidentiality
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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