Production Manager - Audio Visual Production - Las Vegas, NV

Las Vegas, NV, USA|Travel

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $93,065.00 - $120,984.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Bonuses

Employee Discounts

Travel reimbursement

Job Description

Encore is a global leader in event production, specializing in providing innovative and high-quality audiovisual and event technology solutions. The company collaborates with clients across various industries to deliver exceptional live experiences at venues ranging from hotels and convention centers to large-scale outdoor locations. With a focus on creativity and technical expertise, Encore supports the seamless execution of complex events including corporate meetings, conferences, trade shows, and entertainment productions. The company fosters a culture of collaboration, inclusion, and professional growth, offering employees opportunities to work with cutting-edge technology in dynamic environments worldwide.

The Production Manager role at Encore carries substantial responsibility for overseeing multi-venue, full production, or high-impact events from inception to completion. Reporting to the Associate Director of Project Management, the Production Manager collaborates closely with Project Managers, Production System Engineers, Technical Directors, Sales teams, and Producers to ensure that projects are delivered on time, within scope, and profitability standards. This role demands exceptional project management skills, technical knowledge, and leadership abilities to coordinate resources, monitor event progress, and resolve operational challenges promptly. The Production Manager plays a pivotal role in driving consistency in event production by enforcing technical and production standards and leveraging Standard Operating Procedures (SOPs).

A key aspect of this position includes strategic partnership with accounts holding Master Service Agreements and multi-year contracts, focusing on identifying growth opportunities to expand Encore’s business. The role requires regular travel, up to 75% of the time, to support national events and maintain client relationships. The successful candidate must be adept at budget management, client communication, and post-event reporting to optimize operational efficiency and customer satisfaction. Encouraging service excellence and continuous innovation, the Production Manager will assist in integrating new technologies and services into event production to enhance attendee experiences and generate additional revenue.

Working in a hotel or convention center environment, the Production Manager will encounter varying conditions ranging from quiet to noisy and will regularly handle sophisticated audio-visual and electrical equipment. The position requires working irregular hours, including evenings, weekends, holidays, and being on-call as needed. Encore values hospitality, operational excellence, and a strong client-focused approach, and the Production Manager is vital in embodying these values through every phase of the event lifecycle. The role offers a competitive salary range of $93,065 to $120,984 annually, with potential eligibility for overtime, bonuses, or incentives, reflecting the candidate's experience, skills, and location.

Job Requirements

BA/BS degree or equivalent experience
7+ years in the corporate event or broadcast industry
3+ years in a project management role
3+ years supervisory experience
Strong written and oral communication skills
Strong technical background
Strong client relationship skills
Experience with budgets and cost control
Operational logistics experience
Ability to work well under pressure
Ability to manage multiple complex functions in a fast-paced environment
MS Office proficiency
Knowledge and experience with technical diagrams
Willingness to travel up to 75%

Job Qualifications

BA/BS degree or equivalent experience
7+ years in the corporate event or broadcast industry
3+ years in a project management role
3+ years supervisory experience required
Strong written and oral communication skills
Strong technical background
Strong client relationship skills
Experience with budgets and cost control
Operational logistics experience
Works well under pressure
Ability to manage multiple complex job functions within a fast-paced environment
MS Office experience required
Technical diagram knowledge/experience required
Ability to travel up to 75% may be required

Job Duties

Prepare and communicate technical production and labor schedules, sub-rental requirements, project scope, execution plan, and individual responsibilities to producers, customers, team members, vendors, and venue partners
Determine and secure the resources required to successfully complete each project
Monitor project scope throughout the event planning process and adjust as necessary to ensure the successful completion of the project
Assist sales and operations teams to determine equipment needs and technical solutions for the project
Assist with the creation of technical diagrams when required
Review all sales documents to confirm that equipment and technical roster will meet the client’s needs
Partner with sales and event production to drive service excellence through consistent and repeatable execution by traveling with the customer events nationally
Provide leadership for project managers on events supported by multiple PM’s
Partner with production system engineers and technical directors in the Plan the Work and Work the Plan phases on technical design and execution
Serve as a strategic partner for the account owner and/or producer to realize the customer vision from concept to execution
Maintain the global perspective of the account to ensure ongoing client satisfaction
Complete post-show event reports to document account intelligence with show teams on a per event basis
Responsible for managing scope of work by attending client meetings, creating, and maintaining detailed show documentation, and following the production process
Partner with sales and event production on integration of new technology and services to enhance the attendee experience and drive new revenue streams
Develop and maintain strong relationships with clients by providing outstanding customer service while focusing on client retention
Assist in the creation, analysis, and execution of the project budget, partnering with event leadership to mitigate external workforce and sub-rental spend
Maintain alignment with budget and ensure all cost and onsite changes are communicated to the sales manager/producer for billing purposes
Ensure final invoices are delivered and change orders are communicated to the sales manager/producer post-event to assist with updating the client invoice
Ensure compliance with Encore policies and procedures to minimize exposure to liability claims, property damage, theft, and misappropriation
Complete the Encore post-event process, to include the completion of all post-show reporting, confirming all workforce hours are accurately entered and ensuring that outsourced equipment is returned to the appropriate provider
Participate in the development of project management SOPs where appropriate
Conduct review and analysis of proposed events as required