Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $13.25 - $16.00
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible schedule

Job Description

Our company is a dynamic and customer-focused fast food restaurant renowned for its commitment to quality service and customer satisfaction. As a well-established brand in the quick-service dining industry, we pride ourselves on delivering nutritious and delicious meals promptly to a broad customer base. We emphasize speed, accuracy, and excellent customer interaction, ensuring that every guest has a positive experience with our brand. Operating in a fast-paced environment, our team members are integral to maintaining the high standards we set across all our service points. The drive-thru service is a crucial element of our operation, catering to busy customers who value convenience without compromising on food quality and service experience.

The role of the drive-thru operator is pivotal in extending this commitment to customer satisfaction. This position involves not only taking and processing orders but also efficiently managing transactions and ensuring timely delivery of meals. The drive-thru operator will engage with guests through the 7-step Drive-thru process, aiming to serve each customer within an impressive three-minute window to keep the line moving smoothly and efficiently. This role requires excellent communication skills, a friendly demeanor, and the ability to work under pressure while adhering to company policies and standards. Apart from serving customers, the operator is responsible for maintaining cleanliness at the service point, restocking supplies, and following safety and security guidelines strictly.

This full-time or part-time position offers competitive hourly wages commensurate with experience and includes the opportunity for advancement within our vibrant company culture. Ideal candidates will be enthusiastic, customer-oriented, and reliable team players who can thrive in a fast-paced setting. They must also demonstrate physical stamina and good dexterity to handle the job demands effectively. The Drive-thru Operator plays a critical role in representing our brand and ensuring that our guests leave satisfied and eager to return. With a focus on guest sensitivity, coupled with operational excellence, this position offers a fulfilling career opportunity in the hospitality sector, specifically within the fast food industry.

Job Requirements

  • Good vision, general and close
  • Good hearing
  • Manual dexterity
  • Ability to stand, bend, stretch, and walk throughout the shift
  • Ability to push and pull heavy objects
  • Ability to lift and carry 30 pounds
  • Maintain good personal hygiene and uniform standards
  • Able to use computer register
  • Basic reading, writing and math skills
  • Retain verbal requests
  • Good verbal skills
  • Able to work shift work
  • Retain menu item information
  • Able to market the menu
  • Able to handle guest complaints
  • Works well with others
  • Able to count change
  • Maintain composure while under stress

Job Qualifications

  • Basic reading, writing and math skills
  • Good verbal communication skills
  • Ability to use a computer register
  • Good vision and hearing
  • Ability to work shift work
  • Ability to retain menu item information
  • Ability to market menu items
  • Ability to handle guest complaints
  • Ability to work well with others
  • Ability to maintain composure under stress

Job Duties

  • Sell and service each drive-thru guest within 3 minutes or less by administering the 7 steps to Drive-thru
  • Maintain guest sensitivity and excellent customer service
  • Ensure cleanliness and restocking of the drive-thru area
  • Follow sanitation, uniform, safety, and security protocols
  • Handle cash and complete transactions accurately
  • Address guest complaints professionally and effectively
  • Perform any additional tasks as assigned by management

Job Criteria

Experience

Entry Level (1-2 years)


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