Product Design Director, Concierge Products

Capital One Financial Corporation is a well-established and innovative financial institution known for its technology-driven approach to banking and customer experiences. As a leading company in the financial services industry, Capital One offers a diverse range of products and services that cater to millions of customers across the United States and globally. The corporation prides itself on fostering a culture of innovation, inclusion, and collaboration, aiming to reshape banking with a strong emphasis on customer-centric design and advanced digital solutions. Capital One's Experience Design organization is at the forefront of enhancing and personalizing customer engagement through meticulously crafted digital and physical experiences that help build the Capital One brand with authenticity and humanity.

This job opportunity is for a highly strategic and creative leadership position within Capital One: Product Design Director, Concierge Products. This role is full-time with an annual salary range from $230,400 to $263,000 depending on the location, specifically mentioned for McLean, VA, with competitive pay also available in New York, NY, and Richmond, VA. The role centers on leading the Concierge Products team, which is part of the Premium Design initiative focusing on high-value customer experiences targeted at affluent clientele. The team’s responsibility is to maintain and elevate the standard of Capital One's high-spender ecosystem, delivering highly personalized and impactful products.

As a Product Design Director, the successful candidate will take charge of the Velocity Black experience—a premium digital concierge lifestyle service offering exclusive travel, entertainment, shopping, and dining options on a global scale. This role demands visionary leadership that drives exceptional end-to-end native product designs, combining usability with a luxury feel that competes at the highest market segments. The Director will lead a cross-disciplinary team of top-tier designers while collaborating intimately with research, product management, and technology teams to push creative boundaries, ensuring customer value and business success. The position demands a leader who is passionate about human-centered design and motivated to integrate customer insights with business goals to craft innovative and coherent experiences.

The Director will also nurture a positive and inclusive team culture that upholds Capital One’s commitment to diversity of thought and belonging while fostering healthy collaboration and critique. This role involves overseeing complex projects, setting strategic design directions aligned with organizational objectives, and influencing senior stakeholders through clear, strategic communication. Candidates should possess a strong portfolio evidencing leadership, design excellence, and tangible business impact. Furthermore, experience in product, service, UI/UX design, content strategy, and working within design systems is essential.

Capital One encourages candidates who are innovative, collaborative, and ready to embrace a fast-paced environment of continuous learning and improvement to apply for this role. The company honors equal opportunity employment, supports accommodations for applicants with disabilities, and offers a competitive benefits package designed to support employees’ health, financial security, and overall well-being.