Product Concierge Specialist

Rusnak Auto Group is a distinguished automotive organization with over 60 years of success serving the Greater Los Angeles and Southern California areas. Recognized for representing some of the world's most sought-after luxury automotive brands, Rusnak Auto Group prides itself on maintaining a dynamic, diverse, ethical, and professional workplace. This environment fosters career growth and enables their dedicated team members to thrive in the competitive automotive industry. With a reputation built on excellence and customer satisfaction, Rusnak continues to deliver superior service and expertise to its clientele, making it a leader in the luxury automotive market. The company emphasizes the importance of professional development and values ethical practices and diversity among its workforce.

The Rusnak Porsche dealership located in Westlake is currently seeking a motivated Product Concierge Specialist to join their team. This role is pivotal in contributing to the overall success of the Rusnak Automotive Group by ensuring customers have a comprehensive understanding of their vehicles' operations from the start of their ownership experience. As a Product Concierge Specialist, you will be responsible for educating customers on all vehicle models, focusing on comfort, knowledge retention, and customer satisfaction. This role involves detailed delivery procedures, personalized programming of vehicle settings, and continuous customer engagement post-delivery to offer support and additional education.

Compensation for this position ranges from $16.50 to $22.00 per hour, depending on experience and skill level. This role is an excellent opportunity for individuals passionate about luxury automobiles and delivering exceptional customer service. In addition to customer interactions, the Product Concierge Specialist plays a crucial role in assisting management with departmental scheduling, planning, and ensuring operational efficiency. This position requires communication and teamwork across various dealership departments, including sales and service teams, to train staff on advanced vehicle technologies and troubleshoot technology-related inquiries effectively.

The Product Concierge Specialist also supports vehicle tracking and inventory management, ensuring new and used vehicles are accurately reported and tracked, and coordinates the transportation of vehicles to customers as needed. The role demands a high level of organization, attention to detail, and a customer-centric approach to enhance the ownership experience. With a comprehensive benefits package that includes professional development opportunities, competitive pay, health coverage, and various employee programs, this position at Rusnak Auto Group offers a rewarding career path for individuals eager to grow in the automotive industry.