Product Concierge Specialist/ Sales Consultant Trainee

Rusnak Auto Group is a distinguished automotive organization with over 60 years of history serving the Greater Los Angeles and Southern California areas. Known for its professionalism, diversity, and ethical business practices, Rusnak Auto Group proudly represents some of the world's most prestigious luxury automotive brands. As a leader in the automotive retail industry, Rusnak Auto Group offers a dynamic workplace environment where employees can thrive, develop professionally, and deliver exceptional customer experiences. With a focus on innovative luxury vehicles and excellent service, the company maintains a strong reputation in the competitive Southern California market and continually strives to enhance its offerings and work culture.

The Audi dealership located in Westlake is currently seeking a dedicated Product Concierge Specialist / Sales Consultant Trainee. This role is integral to the customer ownership experience, as it bridges the gap between vehicle sales and customer satisfaction through detailed product education, personalized customer interactions, and supporting the sales and management teams. The position offers an hourly wage ranging from $20.00 to $22.00, which is commensurate with experience and skill level. Employees in this role are expected to play a critical part in helping customers fully understand their vehicle's features and technological capabilities, ensuring that they get the most from their new luxury vehicle.

In this role, the Product Concierge Specialist will be responsible for educating customers on all vehicle models, ensuring they are familiar with all pre-delivery requirements, and assisting in programming personalized vehicle settings before delivery. The position demands an ability to assess and tailor the delivery process to meet customer priorities and comfort levels, using demonstrations and clear explanations of vehicle features and technology. The Specialist also follows up with customers post-delivery to further educate on additional vehicle features and addresses any technology-related inquiries.

Furthermore, the Product Concierge Specialist supports the sales department in operational tasks, including vehicle tracking and coordinating vehicle deliveries. The role extends to assisting customers in service waiting areas, training team members on key vehicle technologies, and helping management plan and schedule department activities. Responsibilities also include participating in sales meetings, supporting sales consultants, maintaining consistent communication with customers and prospects, and ensuring dealership policies are adhered to throughout transactions.

This opportunity not only provides competitive compensation but also a comprehensive benefits package including professional development opportunities, comprehensive medical, dental, vision, short-term and long-term disability coverage, and a 401(k) retirement plan. Additional benefits include paid sick leave, vacation and holiday pay, employee wellness programs, flexible spending accounts, employee assistance programs, referral bonuses, and employee discounts.

Candidates suitable for this role typically possess experience in customer service, sales assistance, or related fields within automotive, retail, or hospitality industries. A current California driver’s license with a clean driving record, a valid California sales license, and excellent communication skills are mandatory. Rusnak Auto Group is an equal opportunity employer committed to fostering diversity and inclusivity and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable participation in the application process and employment.