Product Concierge

Mercedes-Benz of Durham is a premier automotive dealership located in Durham, North Carolina, dedicated to providing exceptional luxury vehicles and excellent customer service. As part of the globally recognized Mercedes-Benz brand, this dealership prides itself on delivering state-of-the-art vehicles coupled with a customer experience that emphasizes quality, innovation, and trust. The facility is committed to maintaining high standards in every aspect of the automotive buying journey, from the moment customers enter the showroom to post-sale support and service. Employees at Mercedes-Benz of Durham embody the company’s core values and work diligently to uphold the tradition of excellence associated with the brand. This dealership is a vital part of the local community, contributing to the region’s economy and fostering long-term relationships with customers through transparency, professionalism, and attentive service.

The role of Vehicle Technology Specialist at Mercedes-Benz of Durham is instrumental in bridging the gap between sophisticated automotive technology and customer understanding. This position is responsible for educating and demonstrating the various advanced features and technological innovations embedded in the Mercedes-Benz vehicles. The specialist assists customers early in the sales process, ensuring they are well-informed about the vehicle options that best suit their needs and lifestyles. By serving as a knowledgeable resource, the Vehicle Technology Specialist supports the sales team and enhances the overall customer experience. This role requires a proactive individual with excellent communication skills, technical acumen, and a passion for customer service.

The Vehicle Technology Specialist will greet customers, assess their vehicle preferences, and provide detailed information on current product lines and available options. This includes demonstrating vehicle functionalities, technology features, and optional equipment, answering customer queries, and conducting test drives to reinforce the vehicle's capabilities. The specialist also leads training classes on technology for current customers, providing ongoing value and enhancing customer satisfaction. While this position does not carry supervisory responsibilities, it plays a crucial role in supporting the sales team and maintaining customer satisfaction index (CSI) at high standards.

The ideal candidate will have prior experience in sales or customer service and be comfortable with technology. Basic computer literacy is essential, including the ability to use web-based applications for customer management and timekeeping. A valid driver's license is required as the role entails conducting test drives and interacting with customers in various environments, both indoors and outdoors. The Vehicle Technology Specialist must be organized, maintain a clean and safe workplace, and participate in required training to keep up-to-date with product knowledge and company policies.

Mercedes-Benz of Durham values core principles such as servant leadership, teamwork through trust and respect, integrity, enthusiasm for customer service, and commitment to continuous improvement. These values shape the workplace culture and define the expectations for every employee. The company is committed to equal opportunity employment and encourages candidates from diverse backgrounds, including minorities, women, veterans, and individuals with disabilities, to apply. The position offers a dynamic and rewarding work environment where individuals passionate about automotive technology and customer engagement can thrive and contribute meaningfully to the company’s success.