PRODUCE/DEPT LEADER

North Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee discount

Paid holidays

Career Development

Job Description

The hiring establishment is a well-established retail company specializing in grocery and fresh produce sales. Known for its commitment to quality and customer satisfaction, this company operates multiple store locations aiming to provide a superior shopping experience through fresh products, excellent customer service, and efficient store management. The company values respect, honesty, integrity, diversity, inclusion, and safety, which are foundational principles embraced by every team member and reflected in daily operations. As a leader in the retail and grocery sector, the company emphasizes sustainable practices and community engagement to maintain its reputation as a trusted local grocer.

The role available is that of a Produce Department Manager, a critical position within the retail store environment designed to maximize sales and profitability specifically in the produce section. This full-time managerial role requires overseeing all aspects of produce operations including ordering, merchandising, inventory control, and staff supervision. The successful candidate will be responsible for implementing both company and division policies to achieve financial goals and maintain high standards of customer service.

The Produce Department Manager will lead and develop departmental personnel by serving as a role model of friendliness, professionalism, and compliance with company policies. Focused on fostering strong customer relations, the manager will ensure the produce team is trained in customer interaction, scale reading, price marking, and merchandising. In addition, the manager supervises the operational processes such as stock ordering, receiving, storage, and display of produce items to maintain optimum inventory levels and product quality.

An essential component of the role involves security awareness and responding effectively to customer complaints to uphold customer satisfaction. The manager will also manage scheduling for both full-time and part-time employees to optimize productivity and efficiency. Maintaining cleanliness, safety, and a professional appearance within the department is paramount, including oversight of salad bar operations and waste management.

The manager functions as a vital communication conduit between the produce team and store leadership, regularly analyzing department performance metrics and adjusting operational strategies for enhanced results. This role demands strong leadership skills, the ability to manage conflict constructively, and the capability to maintain composure in a fast-paced and sometimes stressful environment. The manager may also assume overall store responsibility during the absence of the store manager, within the limits of their authority.

The ideal candidate will have flexible availability, capable of working various shifts including mornings, afternoons, evenings, weekends, and holidays. They should possess effective communication skills, decision-making ability, and the aptitude for training and mentoring staff to maintain high productivity and customer service standards. This leadership role offers an opportunity to contribute significantly to the store's success while embodying and promoting the core values of the organization.

Job Requirements

High school diploma or equivalent
Previous supervisory or management experience preferred
Ability to work flexible hours including weekends and holidays
Strong interpersonal and leadership skills
Basic computer literacy
Ability to communicate effectively in English
Physical ability to perform duties including lifting and standing for long periods
Ability to handle and manage conflicts professionally
Demonstrated honesty and integrity
Willingness to follow company policies and procedures
Ability to work in a fast-paced retail environment
Ability to train and develop staff
Must be able to perform essential job functions with or without reasonable accommodation

Job Qualifications

Willing to be flexible and work mornings, afternoons, evenings, nights as work demands
Willing and available to work weekends and holidays as needed
Understanding of all key components of department operations including managing people, merchandising, computer-assisted ordering, inventory management, shrink control, customer services, labor scheduling, and expense control
Working knowledge of produce and preparation and general knowledge of store operations
Adept at communication with employees, customers, and supervision
Constantly alert with ability to react quickly to changing priorities and demands
Effective written and oral communication skills
Ability to make intelligent decisions quickly
Able to tactfully and calmly handle stressful situations
Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise
Produce work experience or similar experience in food preparation is desired
Past work record reflecting dependability and integrity is desired

Job Duties

Develop maximum customer relations by produce department personnel through personal example of friendliness and courtesy and implementation of all company policies
Be alert and assist in store security
Be perceptive and handle customer complaints
Make recommendations regarding the hiring, firing, disciplining, demoting, transferring and evaluating all produce department personnel
Proper indoctrination of all department employees
Ensure employees can read scales and prices correctly
Provide adequate knowledge and training of price marking
Emphasize customer courtesy and productivity
Supervise all aspects of salad bar operations
Discuss with store manager the most efficient and practical working schedules of both full and part-time employees for maximum efficiency
Maintain personable, clean and neat appearance of departmental people, ensuring proper uniforms and identification
Maintain good communication with all store personnel
Plan, organize, direct, and control the activities of the produce department
Take charge of the store operation in the absence of the store manager within scope of authority
Direct the receiving, storing, pricing, and merchandising of all produce products
Assure adequate stock and supplies by proper ordering to maintain optimum inventory levels
Maintain and submit required records and reports and use them effectively
Maintain effective and good housekeeping in all areas including cleaning and defrosting cases, cleaning floors, keeping cooler and preparation areas orderly, and maintaining proper waste disposal
Keep adequate supplies on hand such as bags, pricing and making equipment
Analyze all aspects of produce department such as space allocation, design, display, price marking, rotation, inventories, personnel and periodically make changes or recommendations to store manager
Promote, communicate and implement company initiatives and process improvements
Be prompt, tactful, calm, courteous, and professional in all interactions
Demonstrate aptitude to manage people and organize workloads
Perform all duties assigned by the store manager or supervisor
Work cooperatively in high-paced and sometimes stressful environment
Manage conflict in a reasonable, nonconfrontational, and cooperative manner
Act with honesty and integrity regarding customer and business information
Follow directions and seek assistance when necessary to resolve customer and business issues
Provide support through direct interaction with minors, individuals with special needs, and/or older adults
Must be able to perform essential functions of position with or without reasonable accommodation