Process Implementation Specialist

Fort Lee, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $81,120.00 - $135,120.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401k Match

Paid Time Off

Holidays

Merchandise discounts

performance-based incentives

Tuition Reimbursement

Employee assistance program

Job Description

Macy's is a quintessential American department store that has been a prominent part of the retail landscape for over 160 years. Known for its rich history, innovative spirit, and cultural impact, Macy's isn't just a marketplace - it's a storyteller. The company has been instrumental in creating memorable experiences such as the Macy's 4th of July Fireworks and the Thanksgiving Day Parade, events that have become ingrained in American tradition. Macy's Inc. encompasses several brands including Macy's, Bloomingdale's, and Blue Mercury, collectively offering inspirational stores and a diverse range of irresistible products. With a passion for delivering exceptional customer experiences and driving retail innovation, Macy's fosters an inclusive and dynamic work environment where employees are empowered to contribute to the company’s ongoing story of success and community involvement.

The Marketing Systems Implementation Specialist role is an exciting career opportunity within Macy's Marketing Process Improvement team. This position is crucial to ensuring the effective rollout, adoption, and continuous support of standardized marketing processes and operational technologies within Macy's Inc. This cross-brand role collaborates closely with process design and marketing technology teams to implement new ways of working, impacting the marketing efforts of Macy's, Bloomingdale's, and Blue Mercury. As an individual contributor, the Specialist acts as the bridge between the theoretical design of processes and their practical application, turning approved process designs into comprehensive communications, engaging training materials, and ongoing user support. This role requires a detail-oriented and user-focused professional who thrives in a collaborative environment and is passionate about driving change and enabling teams across a large, matrixed organization to adopt new systems with confidence. The Specialist will work on various facets including process rollout, change management communications, training development, post-implementation support, and continuous improvement initiatives. This position offers the chance to work at the heart of marketing operations innovation in a renowned retail institution, contributing directly to business success and customer satisfaction. Employment type is full-time, with potential eligibility for performance-based incentives and bonuses. Macy's also provides comprehensive benefits including health coverage, 401(k) match, paid time off, holidays, merchandise discounts, and more, promoting a well-rounded employee experience and career growth.

Job Requirements

Bachelor's degree or equivalent work experience in a related field
1-3+ years of experience in process implementation, operations, or workflow enablement or training, change enablement, or systems/process support roles
Experience supporting process or system changes within a marketing, operations, or enterprise environment preferred
Familiarity with collaboration tools, process documentation platforms, and workflow or project management systems is a plus
Ability to work a flexible schedule based on department and company needs
Regularly required to sit, talk, hear
use hands/fingers to touch, handle, and feel
occasionally required to move about the workplace and reach with hands and arms
requires close vision

Job Qualifications

Bachelor's degree or equivalent work experience in a related field encouraged
1-3+ years of experience in process implementation, operations, or workflow enablement or training, change enablement, or systems/process support roles
Experience supporting process or system changes within a marketing, operations, or enterprise environment preferred
Familiarity with collaboration tools, process documentation platforms, and workflow or project management systems is a plus
Experience applying formal process improvement methodologies within marketing, creative operations, or enterprise workflow environments preferred
Experience with Adobe Content Supply Chain solutions (Workfront, AEM, Target, etc.) preferred
Experience with Microsoft Visio or LucidChart for process documentation preferred

Job Duties

Execute the rollout of newly defined marketing processes developed by the Senior Manager, Process Design & Optimization and Process Design Specialists
Support implementation planning activities, including rollout sequencing, readiness checklists, and adoption milestones
Coordinate with cross-functional partners to ensure a smooth transition to new ways of working
Develop clear, engaging change management communications that explain what is changing, why it matters, and how teams will work differently
Partner with the Process Design team to ensure messaging aligns to process intent and business objectives
Collaborate across marketing, merchandising, digital, and technology teams for effective implementation
Create implementation announcements, launch materials, FAQs, and follow-up communications to reinforce adoption
Produce high-quality end-user training materials, including training presentations and decks, live and virtual training session content, quick reference guides, job aids, and step-by-step documentation
Lead live training sessions, office hours, and team-specific enablement sessions to ensure understanding and confidence
Tailor training content to different audiences, roles, and levels of process complexity
Provide hands-on implementation support following launch, including hosting office hours, managing process-related Q&A through designated team channels, and supporting additional team or role-specific training requests
Partner with platform, operations, or workflow teams as needed to help resolve adoption challenges
Capture end-user feedback, common pain points, and areas of confusion during and after implementation
Identify opportunities for process clarification, enhancement, or optimization
Share insights and recommendations with the Process Design & Optimization team to inform future iterations
Contribute to a culture of continuous improvement by reinforcing process standards and best practices
Ongoing training support for end-users on operational technology
Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities