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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $81,120.00 - $135,120.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k Match
Paid Time Off
Holidays
Merchandise discounts
performance-based incentives
Tuition Reimbursement
Employee assistance program
Job Description
Macy's is a quintessential American department store that has been a prominent part of the retail landscape for over 160 years. Known for its rich history, innovative spirit, and cultural impact, Macy's isn't just a marketplace - it's a storyteller. The company has been instrumental in creating memorable experiences such as the Macy's 4th of July Fireworks and the Thanksgiving Day Parade, events that have become ingrained in American tradition. Macy's Inc. encompasses several brands including Macy's, Bloomingdale's, and Blue Mercury, collectively offering inspirational stores and a diverse range of irresistible products. With a passion for delivering exceptional customer experiences... Show More
Job Requirements
- Bachelor's degree or equivalent work experience in a related field
- 1-3+ years of experience in process implementation, operations, or workflow enablement or training, change enablement, or systems/process support roles
- Experience supporting process or system changes within a marketing, operations, or enterprise environment preferred
- Familiarity with collaboration tools, process documentation platforms, and workflow or project management systems is a plus
- Ability to work a flexible schedule based on department and company needs
- Regularly required to sit, talk, hear
- use hands/fingers to touch, handle, and feel
- occasionally required to move about the workplace and reach with hands and arms
- requires close vision
Job Qualifications
- Bachelor's degree or equivalent work experience in a related field encouraged
- 1-3+ years of experience in process implementation, operations, or workflow enablement or training, change enablement, or systems/process support roles
- Experience supporting process or system changes within a marketing, operations, or enterprise environment preferred
- Familiarity with collaboration tools, process documentation platforms, and workflow or project management systems is a plus
- Experience applying formal process improvement methodologies within marketing, creative operations, or enterprise workflow environments preferred
- Experience with Adobe Content Supply Chain solutions (Workfront, AEM, Target, etc.) preferred
- Experience with Microsoft Visio or LucidChart for process documentation preferred
Job Duties
- Execute the rollout of newly defined marketing processes developed by the Senior Manager, Process Design & Optimization and Process Design Specialists
- Support implementation planning activities, including rollout sequencing, readiness checklists, and adoption milestones
- Coordinate with cross-functional partners to ensure a smooth transition to new ways of working
- Develop clear, engaging change management communications that explain what is changing, why it matters, and how teams will work differently
- Partner with the Process Design team to ensure messaging aligns to process intent and business objectives
- Collaborate across marketing, merchandising, digital, and technology teams for effective implementation
- Create implementation announcements, launch materials, FAQs, and follow-up communications to reinforce adoption
- Produce high-quality end-user training materials, including training presentations and decks, live and virtual training session content, quick reference guides, job aids, and step-by-step documentation
- Lead live training sessions, office hours, and team-specific enablement sessions to ensure understanding and confidence
- Tailor training content to different audiences, roles, and levels of process complexity
- Provide hands-on implementation support following launch, including hosting office hours, managing process-related Q&A through designated team channels, and supporting additional team or role-specific training requests
- Partner with platform, operations, or workflow teams as needed to help resolve adoption challenges
- Capture end-user feedback, common pain points, and areas of confusion during and after implementation
- Identify opportunities for process clarification, enhancement, or optimization
- Share insights and recommendations with the Process Design & Optimization team to inform future iterations
- Contribute to a culture of continuous improvement by reinforcing process standards and best practices
- Ongoing training support for end-users on operational technology
- Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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