Pro-Shop Assistant

West Palm Beach, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $19.66 - $31.46

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

employee discount

flexible schedule

Professional Development

Holiday pay

Job Description

The Town Golf Course is a well-established recreational and sporting venue that offers golfing enthusiasts an exceptional experience, combining both the love of the game and the beauty of nature. It is a public golf course managed carefully to meet the needs of daily visitors, event organizers, and community outings. As a hub for golf lovers, this establishment prides itself on maintaining high standards in customer service, equipment quality, and overall guest satisfaction. The golf course includes a well-stocked pro-shop, skilled professional staff, and offers a variety of services including golf lessons, clinics, and organized outings. The company operates in a dynamic and entertaining environment focused on delivering memorable experiences that keep customers returning season after season.

The position available is for a Golf Pro-Shop Assistant, responsible for managing the fast-paced day-to-day operations of the golf pro-shop. Reporting directly to the Golf Course Manager, this role is pivotal in maintaining efficient shop procedures and excellent customer service. The assistant oversees merchandise management, assisting customers with inquiries, coordinating golf outings, and supporting outside operations when necessary. Flexibility is essential as hours may include days, evenings, weekends, and holidays. Candidates must be comfortable multitasking in a hectic environment and possess strong customer service skills.

This job ensures the smooth functioning of the pro-shop by handling multiple responsibilities, such as greeting golfers, processing transaction fees using computerized POS systems, booking tee times and lessons, and maintaining the shop's neat appearance. The assistant also plays a critical role in enforcing golf course rules and regulations professionally, coordinating with partner hotels for event bookings, facilitating communication between pros and guests regarding clinics, and occasionally performing light course maintenance duties. Their impact on guest experience is significant, requiring a positive attitude, familiarity with golf terminology, and the technical skills necessary to operate golf carts and related equipment.

The compensation for this role ranges between $19.66 and $31.46 per hour, reflecting the expertise and dedication demanded by the position. Working at the Town Golf Course offers a chance to be part of a community-centered team that values professionalism, teamwork, and a shared passion for golf. This role offers growth potential and the opportunity to work in a setting that blends outdoor physical activity with customer interaction and administrative responsibility, perfect for those enthusiastic about golf and customer service.

Job Requirements

High school graduate or equivalent
Knowledge of golf and golf related terminology
Two years working full time in a customer service oriented environment
Experience within golf operations strongly preferred
Must be proficient with computers and able to use MS Office applications, Google Chrome, as well as telephones and other office equipment
Must be able to operate POS system and other related computer programs in an efficient manner to ensure quick customer transactions
General knowledge of golf course maintenance and operations
Ability to establish and maintain effective working relationships with associates, departmental officials, and the general public, both in person and over the phone
Ability to operate a golf cart and driving range picker unit and utility vehicles
Ability to see small items on a computer and distance acuity to monitor pro-shop, operate a golf cart or utility vehicle
Strong public and employee relations skills, and ability to maintain a positive, friendly, and professional environment at all times
Availability for at least one weekend day per week and some holidays

Job Qualifications

High school graduate or equivalent
Knowledge of golf and golf related terminology
Two years working full time in a customer service oriented environment
Experience within golf operations strongly preferred
Must be proficient with computers and able to use MS Office applications, Google Chrome, as well as telephones and other office equipment
Must be able to operate POS system and other related computer programs in an efficient manner to ensure quick customer transactions
General knowledge of golf course maintenance and operations
Ability to establish and maintain effective working relationships with associates, departmental officials, and the general public, both in person and over the phone
Ability to operate a golf cart and driving range picker unit and utility vehicles
Ability to see small items on a computer and distance acuity to monitor pro-shop, operate a golf cart or utility vehicle
Strong public and employee relations skills, and ability to maintain a positive, friendly, and professional environment at all times

Job Duties

Provides course information to the public when requested including events, programs and course conditions
Operates a computer, telephone and other office equipment
Performs a variety of custodial duties and maintain the pro-shop in a neat and orderly fashion
Checks in golfers and collect appropriate fees with the use of a computerized POS system
Book tee times and lessons both in person and over the phone
Ensures in a courteous and professional manner that Town golf course rules, regulations and procedures are followed
Collects fees and balances the cash register at the end of the day, reconciling monies collected and completes bank deposits in accordance with Department cash handling procedures
Travels to the bank for change
Acts as the Manager on Duty in the absence of the Golf Manager and Operations Supervisor
Places orders and follows up with all Hole in One plaques
Assists with merchandising and inventory control, including quarterly inventory
Assists with coordination of outings
Assist in training of new employees
Coordinates individual and group bookings with partner hotels (when applicable)
Takes registration for golf lessons and clinics and communicates information to the public and pros
Might be required occasionally to ranger golf course to ensure proper play and for litter clean up and emptying of trash containers
Occasionally required to pick driving range and wash range balls
Required to ensure orderly flow of players on the golf course by introducing and pairing players for maximum course utilization
Occasionally required to greet golfers and assist with golf bags at staging area or bag drop
Assists on occasion in maintaining, cleaning and staging carts in a professional manner with scorecard and pencil
Occasionally required to perform a variety of custodial duties and golf course maintenance work if there is a temporary staff shortage
Additional duties as assigned