PRN/Pool Front Office Assistant - South Seminole STAR Clinic

Orlando Health Medical Group (OHMG) is a renowned and comprehensive physician group serving patients throughout the southeastern United States. As part of the broader Orlando Health system, OHMG integrates more than 200 medical practices and over 1,200 physicians specializing in over 55 specialties. These specialties encompass a wide array of medical fields including cardiology, vascular medicine, orthopedics, oncology, neurology, surgery, women’s health, primary care, and various pediatric subspecialties, making OHMG a leader in the provision of specialized and primary healthcare. The group functions within the expansive Orlando Health system which operates 24 hospitals and emergency rooms, nine specialty institutes, 14 urgent care centers, over 100 primary care practices, and more than 60 outpatient facilities spanning the entirety of Florida’s east to west coasts.

This extensive network ensures that Orlando Health Medical Group remains at the forefront of healthcare delivery, serving millions of outpatient visits annually and maintaining a legacy of excellence in patient care. With a patient-centric approach, OHMG emphasizes collaboration across its network to provide integrated, high-quality care tailored to the individual needs of patients.

The Front Office Assistant role at the SLH STAR Clinic within Orlando Health Medical Group is a crucial administrative position responsible for supporting ambulatory and physician office operations. The role operates on a Pool/PRN basis, offering flexibility with shifts available Monday through Friday from 8 am to 5 pm. Located at 555 W State Road 434, Longwood, FL, this position is designed to manage essential front-office tasks that ensure smooth patient interactions and efficient office functioning.

As a Front Office Assistant, you will be responsible for a range of administrative duties vital to patient care coordination. These include patient registration, managing appointment scheduling, telephone coverage, and handling patient referrals. You will work under the supervision of multiple managerial roles including the Manager of Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and Practice Site Supervisor. This provides a supportive work environment where you can develop your skills and contribute meaningfully to the patient experience.

In this role, you will be expected to uphold Orlando Health’s standards in maintaining accurate patient demographic and insurance information, confirming necessary pre-certifications prior to visits, and processing medical record requests in accordance with department policies. You will demonstrate competency in using office equipment and technology while engaging professionally with patients and their families to foster positive interactions.

This position actively contributes to quality assurance initiatives, regulatory compliance, and the efficient use of resources within the clinic setting. Through your work, you will play a key role in improving overall patient satisfaction by ensuring that front office operations are seamless and responsive to patient needs. Regular attendance and compliance with Orlando Health policies, as well as professional conduct, are important aspects of this position.

For those seeking an opportunity to join a respected healthcare organization with a strong community presence, the Front Office Assistant position offers a meaningful way to contribute to patient-centered care. Candidates with prior clerical, business, or customer service experience, particularly in a medical or ambulatory care setting, will find this a rewarding role where attention to detail, communication skills, and organizational abilities are valued and developed. By joining Orlando Health Medical Group, you become part of a system dedicated to excellence, innovation, and compassionate patient care.