PRN Resident Services (Front Desk Concierge)

Experience Senior Living is a vibrant and dedicated community-focused organization committed to enriching the lives of seniors. The team consists of passionate professionals including creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers. Their collective mission is to empower older adults to live life to the fullest by providing comprehensive and compassionate support tailored to the unique needs of each resident. This company emphasizes a holistic approach to senior living where residents, families, and team members alike experience a positive impact and supportive environment. Experience Senior Living fosters a culture of innovation, empathy, and respect, making it an excellent workplace for those passionate about serving seniors with dedication and professionalism.

We are currently seeking a PRN Resident Services professional to join our outstanding community team. This role plays a critical part in enhancing the resident experience by serving as the primary point of contact for residents, families, guests, vendors, and staff, addressing their needs, requests, and concerns with attentive and personalized service. The Resident Services team member will display strong customer service skills, a proactive approach to problem-solving, and excellent communication abilities. Responsibilities include managing calls efficiently, coordinating essential services such as dry cleaning, grocery delivery, and transportation, and acting as a liaison between residents and other departments, such as culinary. The role also involves ensuring community security through monitoring sign-in logs and maintaining an orderly reception area. This position requires someone who is detail-oriented, empathetic, and able to work independently as well as collaboratively within the team. The role offers a competitive wage range of $20.00 to $21.00 per hour, and a flexible schedule including weekends, evenings, and holidays. Applicants can anticipate full benefits encompassing medical, dental, vision, short-term and long-term disability, life insurance, 401k with employer match, paid holidays, and up to 20 days of paid time off within the first three years. This opportunity is ideal for individuals with prior experience in customer service or concierge roles, especially those familiar with serving seniors, who take pride in delivering memorable and personalized service that enhances resident well-being.