PRN Host

Crossover Health is a pioneering company revolutionizing the healthcare industry by reshaping the way primary health is delivered across the United States. As a national, team-based medical group, Crossover Health focuses on wellbeing and prevention, extending far beyond traditional sick care practices. They are committed to a new, comprehensive model of healthcare—Primary Health—that rests on the foundation of trusted patient-provider relationships, interdisciplinary care teams, and outcomes-based payment systems. This approach integrates various healthcare services such as primary care, physical medicine, mental health support, health coaching, care navigation, and more, all delivered through a surround-sound experience including in-person visits, virtual consultations, and asynchronous messaging. By fostering a proactive healthcare lifestyle, Crossover Health builds a community of health-conscious members who actively engage in maintaining and improving their health.

The Host role at Crossover Health is essential to creating an exceptional member service experience within the clinic environment. As a vital part of the team, the Host ensures that every member's journey through the health center is seamless, welcoming, and supportive. Key responsibilities include greeting members with hospitality and professionalism, assisting with the detailed check-in process, handling inquiries related to self-insured employer health insurance plans—including copays, co-insurance, and other benefits—and facilitating member communication through calls, emails, and appointment scheduling. The Host plays a crucial role in supporting the clinic's operational workflow by processing necessary transactions, collaborating with healthcare providers and staff members, and accommodating special member requests. This position requires a deep understanding of the healthcare insurance landscape to guide members effectively throughout their visits.

In this capacity, the Host demonstrates a commitment to quality and service excellence, ensuring consistent positive outcomes and high satisfaction. The role also involves assisting with various projects and provider or patient-specific needs, thus contributing to the overall smooth functioning of the health center. The ideal candidate will bring a combination of customer service experience, excellent interpersonal skills, computer proficiency, and the ability to multitask and resolve issues efficiently in a fast-paced healthcare setting. Additionally, a strong sense of ownership and accountability underpins success in this role. The physical demands include standing, walking, and occasional lifting, with accommodations available to support individuals with disabilities. Crossover Health values diversity and equal employment opportunity, welcoming candidates from all backgrounds who are driven to participate in a transformative health care environment. This is an onsite position, emphasizing direct interaction and support within the health center team.