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Job Overview
Compensation
Hourly
Range $11.50 - $16.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Professional Development
Life insurance
Job Description
Crossover Health is a pioneering company revolutionizing the healthcare industry by reshaping the way primary health is delivered across the United States. As a national, team-based medical group, Crossover Health focuses on wellbeing and prevention, extending far beyond traditional sick care practices. They are committed to a new, comprehensive model of healthcare—Primary Health—that rests on the foundation of trusted patient-provider relationships, interdisciplinary care teams, and outcomes-based payment systems. This approach integrates various healthcare services such as primary care, physical medicine, mental health support, health coaching, care navigation, and more, all delivered through a surround-sound experience including in-person visits, virtual consultations,... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- 1 year of experience in customer service position
- Requires standing, walking and sitting for extended periods of time
- Occasionally required to lift and carry items weighing up to 50 lbs
- Manual and finger dexterity and hand-eye coordination
- Requires corrected vision, hearing and speech within normal ranges
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Job Qualifications
- Bachelor's degree or equivalent experience
- 1 year of experience in customer service position
- Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), ChromeOS, or client-branded Windows products such as Microsoft or HP
- Excellent interpersonal skills and the ability to work effectively in a highly collaborative care team environment
- Proven organizational skills
- High level of ownership, accountability and initiative
- Experience with multitasking, issue resolution, and conflict management
- Experience in a health care service delivery environment
- BLS (Basic Life Support) certification
Job Duties
- Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism
- Demonstrates a commitment to quality, delivering uncompromised service and outcomes
- Accommodates special requests for member support whenever possible and helps to promptly resolve member questions
- Assists with assigned projects and special provider or patient requests
- Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery
- Processes transactions required to begin or complete the visit
- Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members
- Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs
- Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience
- Performs other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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