PRN Concierge

Cedarhurst Senior Living is a prominent leader in the senior living industry, dedicated to offering exceptional care and personalized services to enrich the lives of older adults. Known for its strong commitment to creating vibrant and supportive environments, Cedarhurst fosters communities where seniors can thrive, maintain independence, and enjoy a fulfilling and dignified lifestyle. The company prides itself on its core values which emphasize passion, trustworthiness, empathy, positivity, respect, and approachability. These values drive every team member to act as true friends to the residents, ensuring their comfort, safety, and happiness. Cedarhurst is also a forward-thinking organization that invests heavily in its team members through extensive training, ongoing personal and career development opportunities, and by promoting from within. The company provides a competitive benefits package to eligible employees, including medical insurance, life insurance, long-term disability coverage, and a 401(k) plan with a company match after one year of service. This reflects Cedarhurst’s belief that its greatest asset is its dedicated and compassionate workforce.

The Concierge position at Cedarhurst Senior Living plays a vital role in maintaining a welcoming and safe community atmosphere. Reporting directly to the Executive Director, the Concierge serves as the first point of contact for residents, families, visitors, and staff, delivering outstanding customer service and support. Scheduled primarily for Sundays from 8:00 am to 6:00 pm, with additional coverage as needed not exceeding 25 hours biweekly, this part-time role is perfect for individuals who value flexibility and enjoy working in a community-oriented environment. The Concierge is responsible for managing front desk operations, including greeting guests, monitoring entry and exit points, and ensuring compliance with safety protocols to protect the well-being of all community members. Beyond front desk duties, the Concierge supports the Executive Director, Business Office, and Sales & Marketing teams with clerical and administrative tasks, helping to maintain smooth operations and an exceptional resident experience.

Key responsibilities also include receiving and distributing mail and packages, handling external and internal communications, assisting residents with scheduling transportation and event reservations, managing guest meal sales, and coordinating maintenance requests. The Concierge acts as a liaison between staff and residents’ families to communicate about care needs spanning physical, emotional, and personal well-being. Furthermore, the position requires the ability to work cooperatively within a team, demonstrate conflict resolution skills, and maintain a positive and professional approach in all interactions. This role offers a chance to directly impact the daily lives of seniors by providing a welcoming presence and prompt assistance, ensuring that Cedarhurst remains a trusted and vibrant community where older adults can flourish.