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Job Overview
Employment Type
Temporary
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Life insurance
Job Description
Buckner Retirement Services is a well-established network of senior living communities situated throughout Texas. Operating as a not-for-profit and faith-based organization for over 60 years, Buckner has become synonymous with exceptional and compassionate senior care. With a deep commitment to service, the organization emphasizes creating warm, welcoming, and supportive environments for seniors, providing them with superior standards of living and care. Buckner's reputation as a Great Place to Work across all locations highlights their dedication to fostering a positive workplace culture where employees feel valued, respected, and motivated to make a difference in residents' lives. This dedication helps Buckner attract... Show More
Job Requirements
- High school diploma or equivalent
- Hospitality or customer service experience preferred
- Ability to read, write, and communicate effectively with residents, families, guests, and associates
- Ability to speak clearly and make oneself understood effectively in face to face interactions
- Ability to understand and follow basic oral and written instruction
- Commitment to work some evenings and weekends for special events, as needed
- Ability to maintain confidentiality
- Proficient working knowledge and ability to accurately and timely operate and perform computer related tasks with specific equipment and software applications required
- Commitment to Christian principles and teachings both professionally and personally
- Ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable
- Must provide proof of liability insurance and must be eligible to be insured under Buckner's insurance policy
- Must be age 21 or older to drive on behalf of Buckner
Job Qualifications
- High school diploma or equivalent
- Hospitality or customer service experience preferred
- Ability to read, write, and communicate effectively with residents, families, guests, and associates
- Ability to speak clearly and make oneself understood effectively in face to face interactions
- Ability to understand and follow basic oral and written instruction
- Ability to maintain confidentiality
- Proficient working knowledge and ability to accurately and timely operate and perform computer related tasks with specific equipment and software applications required
- Commitment to Christian principles and teachings both professionally and personally
- Ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable
- Must provide proof of liability insurance and must be eligible to be insured under Buckner's insurance policy
- Must be age 21 or older to drive on behalf of Buckner
Job Duties
- Coordinate hospitality service activities including general resident communications, guest reception, event planning, and problem solving any resident and guest needs or concerns
- Establish and maintain organized communications and reference systems at each concierge desk including rolodex, emergency vendor information, resident census, and all other systems necessary for effective community communications
- Serve as liaison with new resident upon move-in
- Act as liaison between resident with community by providing direction and assistance in resolving concerns, channeling concerns to the appropriate administrative or person, and conducting follow up as needed to ensure resolution
- Assist residents and associates with maintenance work orders by timely completing work order request and following up with maintenance team as needed on resolution
- Participate in various resident events and social groups to build and maintain relationships with community population
- Coordinate and lead the resident welcoming to provide social support to new residents
- Introduce new resident to community life through personal tours and building orientation, staff introductions, navigating the dining room, functions of the business office, and orientation to general amenities and services including concierge services
- Conduct follow-up contacts with new residents to ensure positive adjustment
- Assist Director of Resident Services and other leaders in training other department associates in positive hospitality services
- Lead associates in building positive hospitality service culture
- Listen pleasantly and attentively to resident, family, and/or guest needs, requests and concerns, responding appropriately
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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