PRN Concierge

Buckner Retirement Services is a well-established network of senior living communities situated throughout Texas. Operating as a not-for-profit and faith-based organization for over 60 years, Buckner has become synonymous with exceptional and compassionate senior care. With a deep commitment to service, the organization emphasizes creating warm, welcoming, and supportive environments for seniors, providing them with superior standards of living and care. Buckner's reputation as a Great Place to Work across all locations highlights their dedication to fostering a positive workplace culture where employees feel valued, respected, and motivated to make a difference in residents' lives. This dedication helps Buckner attract passionate professionals who are committed to the rewarding field of senior living and care.

At Buckner Retirement Services, the role of Concierge at The Stayton at Museum Way in Fort Worth, TX, is integral to delivering an outstanding resident experience. This PRN, or as-needed, position focuses on hospitality and resident support, ensuring that every interaction reflects Buckner's high quality, service, and hospitality standards. The Concierge acts as a key liaison between residents, families, guests, and staff, facilitating communication, coordinating hospitality activities, and addressing resident and guest needs with care and professionalism.

The Concierge's responsibilities are diverse and impactful. They coordinate hospitality service activities like resident communications, guest reception, and event planning, while also adeptly resolving any resident or guest concerns. The Concierge maintains organized systems that enhance community communication, such as managing reference materials, emergency vendor information, and the resident census. They support new residents through personalized orientation, helping them acclimate to community life by introducing them to amenities, dining services, key staff, and general community functions.

Moreover, the Concierge builds relationships by participating in and sometimes leading resident social events, providing a social support network that fosters connection and comfort within the community. They act as an advocate for residents, assisting with maintenance requests and ensuring timely follow-ups with the maintenance team. By training associates in the art of positive hospitality services, the Concierge helps cultivate a welcoming, service-oriented culture throughout the community.

Qualifications include a high school diploma or equivalent, with hospitality or customer service experience preferred. The role requires excellent communication skills for interacting effectively with residents, families, and colleagues, both in writing and face-to-face. Attention to confidentiality, basic computer proficiency, and flexibility to work some evenings and weekends are essential. A commitment to Christian principles aligns with Buckner's faith-based mission. Additionally, the ability to drive and maintain the necessary licenses and insurance is required as part of the role.

Buckner Retirement Services stands out as an esteemed employer and community, not only for its long history and faith-inspired mission but also for its focus on employee well-being and professional development. If you are passionate about providing meaningful service and building enriching relationships within a vibrant senior living community, the Concierge role at Buckner’s The Stayton at Museum Way is an excellent opportunity to grow your career while making a positive impact in the lives of seniors.