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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $40,000.00 - $48,000.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Professional development opportunities
Retirement Plan
Employee Discounts
flexible scheduling
Paid holidays
Job Description
The Greater Des Moines Botanical Garden is a renowned nonprofit public garden situated on 17 acres in the heart of downtown Des Moines. As a 501(c)(3) privately governed entity, the Botanical Garden is dedicated to exploring, explaining, and celebrating the world of plants. This organization is deeply committed to fostering meaningful connections between people and plants through progressive garden design, innovative programming, and signature experiences. Its mission extends beyond plant cultivation to include education, community engagement, and partnership building, which serve as the foundation for creating a welcoming space that invites learning, inspiration, and growth. The Botanical Garden embodies a... Show More
Job Requirements
- High school diploma or equivalent required
- prior experience in customer service, hospitality, events, retail, or sales preferred
- experience using point-of-sale systems or CRM software preferred
- bilingual or multilingual skills desired
- strong interpersonal and communication skills
- excellent organizational and time-management skills
- ability to manage multiple tasks and priorities in a fast-paced, event-driven environment
- working knowledge of Microsoft Office applications
- ability to apply basic mathematical concepts for monetary transactions
- ability to solve problems independently and make sound decisions under pressure
- ability to successfully pass a criminal background check
Job Qualifications
- High school diploma or equivalent required
- prior experience in customer service, hospitality, events, retail, or sales preferred
- experience using point-of-sale systems or CRM software preferred
- bilingual or multilingual skills desired
- strong interpersonal and communication skills with the ability to provide professional, courteous guest service
- excellent organizational and time-management skills, with exceptional attention to detail
- ability to manage multiple tasks and priorities in a fast-paced, event-driven environment
- working knowledge of Microsoft Office applications
- ability to apply basic mathematical concepts for monetary transactions
- ability to solve problems independently and make sound decisions under pressure
- ability to successfully pass a criminal background check
Job Duties
- Support private rental sales efforts by engaging leads, conducting timely follow-up, and assisting with sales activities to achieve established earned revenue goals
- serve as a primary point of contact for rental clients and vendors, providing consistent communication and guidance throughout the rental lifecycle, including planning, logistics, day-of coordination, and post-event follow-up
- coordinate and support private rental events, including scheduling, client check-ins, vendor coordination, event logistics, and on-site support as the lead contact on event days
- manage rental-related operational needs, including coordinating linens, security, audiovisual support, room layouts, setup, teardown, and cleanup in collaboration with internal teams and vendors
- ensure rental events comply with Botanical Garden contracts, policies, and procedures, including payment collection and required documentation
- partner closely with the Private Events Manager to cultivate new sales opportunities, support goal setting, and position the Botanical Garden as a premier rental destination
- provide exceptional guest service by anticipating and responding to client, vendor, and guest needs, escalating concerns as appropriate to ensure successful outcomes
- collaborate with cross-departmental teams to plan, communicate, and execute private rentals, public programs, and special events
- assist with day-to-day Garden operations as needed, including opening and closing procedures, monitoring shared inboxes, answering phones, and tracking and reporting event-related data
- provide guidance and direction to part-time Visitor Experience staff and volunteers supporting events, ensuring service standards are met and expectations exceeded
- build and maintain positive, professional relationships with staff, volunteers, vendors, partners, and the public
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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