Job Overview

briefcase

Employment Type

Full-time
Hourly
moneybag

Compensation

Hourly
Exact $18.98
clock

Work Schedule

Flexible
Weekend Shifts
diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
retirement plans
Career development programs
Employee wellness programs

Job Description

Marriott International is a globally renowned hospitality company that operates and franchises a broad portfolio of hotels and lodging facilities. Among its distinguished brands is St. Regis Hotels & Resorts, which combines timeless glamour with contemporary service excellence to offer luxurious experiences in more than 50 locations worldwide. The brand was established with the opening of The St. Regis Hotel in New York by John Jacob Astor IV at the dawn of the twentieth century and has since maintained an unwavering commitment to bespoke, anticipatory service. St. Regis prides itself on a team of gracious hosts who embody classic sophistication and modern sensibility, delivering impeccable service highlighted by their signature Butler Service.

This particular full-time, non-management Food and Beverage position is based at 401 E Upper Wacker Dr, Chicago, Illinois. The role involves serving food courses and alcoholic beverages to guests while adhering to the highest standards of quality, service, and guest satisfaction. The position is tip eligible and offers a wage of $18.98 per hour. It requires flexibility with shift timings and a willingness to work weekends and holidays, which are preferred. The employee will set tables according to event type and service standards, assist guests with menu selections, and communicate effectively with the kitchen team regarding special meal requirements, allergies, product availability, and order statuses.

The server’s responsibilities ensure seamless guest experiences by promptly recording transactions, engaging guests throughout their meal to confirm satisfaction, and maintaining cleanliness and organization within the service area throughout the day. Closing duties involve restocking items and securing the area. This position demands a professional appearance and strict adherence to company policies, safety standards, and confidentiality protocols. Moreover, the role fosters a welcoming atmosphere by acknowledging guests according to company standards, proactively anticipating their needs, assisting guests with disabilities, and expressing genuine appreciation.

Physically, the job requires standing, sitting, or walking for extended periods and performing manual tasks such as lifting or moving objects up to 25 pounds unaided or heavier items with assistance. The server must navigate various workplace surfaces safely and have good motor skills and hand-eye coordination. This position also entails following safety training, reporting hazards, and performing additional duties as assigned by supervisors.

Preferred qualifications for candidates include a high school diploma or equivalent and at least one year of related work experience. No supervisory experience is required, and no special licenses or certifications are necessary for this role. Marriott International emphasizes equal opportunity employment and values the diverse backgrounds of its associates. The company offers a comprehensive range of benefits designed to support employees’ well-being, career development, and overall work-life balance, which may vary by location and employment status. Working with St. Regis and Marriott International offers the unique chance to be part of a global team dedicated to luxury hospitality excellence, where you can grow professionally and contribute to delivering unforgettable guest experiences.

Job Requirements

  • Flexible shift availability
  • willingness to work weekends and holidays preferred
  • ability to handle physical demands of the job including lifting up to 25 pounds
  • strong teamwork and collaboration skills
  • adherence to company policies and safety procedures
  • ability to maintain confidentiality
  • excellent communication skills
  • customer-focused attitude
  • high school diploma or equivalent
  • minimum 1 year of related experience

Job Qualifications

  • High school diploma or GED equivalent
  • at least 1 year of related work experience
  • strong communication and interpersonal skills
  • ability to multitask and work in a fast-paced environment
  • customer service orientation
  • ability to follow safety and security policies
  • professional appearance and demeanor
  • ability to stand and walk for extended periods
  • basic proficiency in point-of-sale systems

Job Duties

  • Serve food courses and alcoholic beverages to guests
  • set tables according to type of event and service standards
  • answer questions on menu selections
  • communicate with the kitchen regarding menu questions, length of wait, re-cook orders, and product availability
  • communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
  • record transactions in MICROS system at time of order
  • check in with guests to ensure satisfaction
  • maintain cleanliness of work areas, china, and glass throughout the day
  • complete closing duties including restocking and turning off lights
  • present physical and accurate check to guest and process payment
  • follow all company and safety policies and procedures
  • report accidents and unsafe work conditions
  • complete safety training and certifications
  • ensure uniform and appearance are clean and professional
  • maintain confidentiality of proprietary information
  • welcome and acknowledge all guests per company standards
  • anticipate and address guests’ service needs
  • assist individuals with disabilities
  • speak clearly and professionally
  • develop positive working relationships with team
  • support team to reach common goals
  • listen and respond to employee concerns
  • ensure adherence to quality expectations and standards
  • read and verify information in various formats
  • stand, sit, or walk for extended periods
  • move, lift, carry, push, pull, and place objects up to 25 pounds unaided and heavier with assistance
  • maneuver over sloping, uneven, or slippery surfaces
  • perform other reasonable duties as requested by supervisors

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

Your Profile Is Visible To Hiring Managers Across OysterLink.

We'll match you with best jobs

Get job offers faster

Business woman
Business man
Search For More Opportunities:

How Candidates Get Hired Faster

Apply to 2–3 similar roles

Complete profile & get best matches

Check new opportunities daily

Woman chef
Man chef