Private Concierge

Salt Lake City, UT, USA|

Job Overview

Compensation

Hourly

Range $16.25 - $21.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Flexible work schedule

Job Description

Resorts West is a premier property management company specializing in luxury vacation rentals in picturesque locations, including Park City. The company prides itself on delivering exceptional hospitality services and tailored experiences that cater specifically to the unique needs and preferences of each guest and property owner. Resorts West combines a deep understanding of the hospitality industry with a commitment to quality and personalized service, ensuring that every stay meets the highest standards of comfort and luxury. Known for its attention to detail and professionalism, Resorts West has built a reputation as a trusted leader in vacation rental management, providing a comprehensive range of services from property maintenance to bespoke concierge arrangements.

The Private Concierge role at Resorts West plays a crucial part in upholding the company’s reputation for excellence by acting as the primary liaison between guests, owners, and internal teams. This position requires a professional individual who is dedicated to customizing services tailored to meet the specific needs and desires of each client. It involves proactive communication with guests and owners to verify the services they are receiving, coordinate special requests, and ensure the seamless delivery of accommodations and amenities. Private Concierges are responsible for conducting thorough property inspections prior to guest arrival to guarantee that each property adheres to the company’s established quality and service standards.

A key aspect of this role is expert knowledge of the local area, particularly Park City, which enables the Private Concierge to provide insightful recommendations and information to enhance the guest experience. Maintaining comprehensive records and logs for every guest and owner interaction, as well as managing transactions and vendor relationships, is essential to the position. The Private Concierge must also collaborate closely with housekeeping and property management teams to uphold high housekeeping standards and address any maintenance or service issues promptly and effectively. Professional attire is required, underscoring the role’s importance in presenting a polished and courteous image to guests and owners alike.

This full-time position demands a highly organized and customer-focused individual who excels in communication and problem-solving. The ability to manage multiple tasks and coordinate services efficiently will be critical to success. By working directly with guests from check-in to departure, the Private Concierge ensures a personalized and memorable experience that reflects Resorts West’s commitment to outstanding service and guest satisfaction. The role offers an exciting opportunity to be at the forefront of the luxury hospitality sector within a respected and growing company.

Job Requirements

High school diploma or equivalent
Previous experience in hospitality, property management or concierge services preferred
Strong communication skills
Ability to maintain professional appearance and demeanor
Excellent organizational skills
Proficiency with reservation and property management software
Ability to perform property inspections
Knowledge of local area and amenities
Ability to handle multiple tasks efficiently
Strong problem-solving skills
Experience working with vendors and managing client relationships

Job Qualifications

Customer service experience
Knowledge of hospitality industry standards
Familiarity with property management systems (RNS preferred)
Strong interpersonal skills
Attention to detail
Ability to work independently and as part of a team
Professionalism and discretion in guest interactions
Ability to adapt to changing client needs
Prior concierge or guest relations experience

Job Duties

Obtain knowledge of Resorts West culture, mission and vision
Responsible for detailed knowledge of property inventory, location, amenities, etc
Attain expert knowledge of Park City and provide guests and owners with any requested information
Create and maintain a detailed file on each guest via daily log, overview sheets and sales receipts and keeping accurate records in RNS
Contact each guest within 72 hours of being assigned to a guest to verify services they are receiving and learn their specific needs
Arrange and coordinate the needs and requests of each guest and owner prior to their arrival
Communicate with Guest Services Manager on all guest service requests, incidental charges, etc
Maintain current and accurate information in the RNS folio and file for each guest
Responsible for maintaining current and accurate transactions in RNS for billed items/services to guest and owner statements
Maintain relationships with frequently used vendors
Maintain clean and uncluttered work space
Assisting and following up with all guest issues via work orders
Sending thank you letters to all guests and owners upon departure
Perform private check-ins
Keeping an accurate record of all gratuities
Ensure Resorts West quality and standards through inspections upon client arrival
Work with Housekeeping Manager to determine and implement property specific standards
Monitor and report housekeeping staff performance to Property Service Manager and housekeeping manager
Complete and oversee inspection checks for all units prior to arrivals
Perform inspections for all owner stays
Complete departure or security checks as needed
Document all inspections performed on inspector’s worksheet
Direct housekeeping department in full inventorying and documentation of all managed properties
Make observations of needed property upgrades, deficiencies in minimum inventories and work with Owner Relations Coordinator to implement these needs
Other duties as assigned