Job Overview
Employment Type
Part-time
Compensation
Type:
Salary
Rate:
Range $50,163.51 - $56,897.31
Benefits
Free meals at our on-site employee restaurant
learning programs through our Academies designed to sharpen your skills
401k
Direct Deposit
Job Description
The Fairmont Scottsdale Princess is Arizona's largest and longest running AAA Five Diamond hotel, renowned for its exceptional luxury and world-class hospitality. This prestigious hotel boasts 750 exquisitely appointed guestrooms, more than 300,000 square feet of versatile meeting space, four award-winning restaurants that cater to a variety of tastes, six sparkling heated pools perfect for relaxation, and a highly acclaimed Well & Being Spa offering rejuvenating treatments. The Fairmont Scottsdale Princess hosts iconic annual events such as the WM Phoenix Open, Easter at the Princess, Summer at the Princess, and Christmas at the Princess, making it a vibrant and dynamic... Show More
Job Requirements
- Proof of eligibility to work in the United States is required
- frequent standing and walking throughout shift
- occasional kneeling, pushing, pulling, lifting up to 20lbs
- occasional ascending or descending ladders, stairs and ramps
Job Qualifications
- This is a part-time position - three shifts per week
- previous Opera Property Management System experience preferred
- previous customer service-related experience preferred
- computer literate in Microsoft Window applications required
- university/college degree in a related discipline an asset
- must possess a professional presentation
- must possess outstanding guest services skills and sophisticated verbal & written communication skills
- must possess valid US Driver's License
- strong interpersonal and problem-solving abilities
- highly responsible & reliable
- ability to work well under pressure in a fast-paced environment
- ability to work cohesively as part of a team
- ability to focus attention on guest needs, remaining calm and courteous at all times
- adhere to Fairmont Scottsdale Princess Grooming Guidelines
Job Duties
- Consistently offer professional, friendly and engaging service
- provide exceptional Concierge information to guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services
- provide pre-arrival, arrival and departure assistance for all Privado guests
- oversee room assignments for all incoming guests
- develop and maintain strong guest relationships to ensure Privado and Fairmont loyalty
- develop and maintain contacts with business partners, concessionaires, local community and counterparts of Privado throughout Fairmont Hotels & Resort
- assist guests regarding hotel facilities in an informative and helpful way
- address guest concerns and react quickly, logging and notifying proper departments
- review guest billing for arriving and departing guests to ensure accuracy
- maintain cleanliness and organization of Privado back of house spaces
- valet park and retrieve vehicles for Privado hotel guests overnight
- own the entrance of the hotel, assisting arriving and departing guests while providing exceptional service
- ensure timely and seamless delivery and collection of guest luggage
- provide guest room escort and orientation upon arrival
- transport guests throughout the property in golf cart
- follow department policies, procedures, service standards and safety policies
- other duties as assigned
Job Location
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