Priority Contact Center Banking Specialist (Onsite- Nashville, TN)

Nashville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $37,450.77 - $46,150.00

Work Schedule

Standard Hours

Benefits

Paid vacation

Sick Time

401K with company match

Medical insurance

Dental Insurance

vision benefits

Disability Benefits

Health savings account

Flexible spending account

Life insurance

Parental leave

Employee assistance program

associate volunteer program

Job Description

Regions is a leading financial institution known for its commitment to delivering exceptional banking services and fostering a supportive work environment for its associates. With a rich history and a strong foothold in the banking sector, Regions has established itself as a trusted provider of financial solutions for individuals and businesses alike. The company prioritizes integrity, quality, and performance-driven results, creating an environment where employees can thrive and build long-lasting careers. Regions values its associates not just as employees but as integral members of a dynamic team dedicated to meeting the evolving needs of its customers.

The Contact Center Priority Banker role at Regions is a pivotal position designed to provide full-service banking support to affluent clients. This role focuses on delivering personalized advice, guidance, and education on a wide range of financial products and services offered by Regions. The banker is entrusted with the responsibility of identifying customer needs through inbound and outbound communications and ensuring that clients receive comprehensive banking solutions tailored to their unique financial goals. This position requires a high level of ownership and proactive problem-solving to resolve customer issues effectively. Furthermore, the role involves collaboration with internal teams of experts to address complex financial needs, ensuring customers achieve their financial objectives with confidence.

As a Contact Center Priority Banker, you will engage directly with Regions’ top-tier customers, assisting them in navigating loan options, deposit accounts, credit products, and other banking services. The job demands a strong customer focus, adherence to regulatory guidelines, and the ability to manage multiple priorities in a fast-paced, energetic environment. The candidate will also be responsible for registering with the Nationwide Mortgage Licensing System and Registry (NMLS), reflecting the role's integral connection to lending products and compliance standards.

This full-time position offers a structured training schedule followed by a hybrid work model, blending onsite and remote work to provide flexibility. Compensation is competitive, tailored to market standards and individual performance, with opportunities for incentive earnings based on meeting defined performance metrics. Regions provides an extensive benefits package to support the well-being and financial security of its associates, emphasizing a culture that values diversity, inclusion, and continuous professional development.

Job Requirements

High school diploma or GED
Two years of experience in customer service, sales, or banking
Ability to accurately observe stable and scrolling on-screen text and images
Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
Ability to operate a keyboard and mouse to type and make on-screen selections
Ability to work at a computer for extended periods of time
If working remotely, download speed of at least 50 megabits per second
Upload speed of at least 5 megabits per second
Must test on speedtest.net to confirm download speed or provide documentation from provider
Must be directly connected to the internet router via ethernet cable
Satellite internet, Wi-Fi and Wi-Fi extenders are not allowed

Job Qualifications

High school diploma or GED
Two years of experience in customer service, sales, or banking
Ability to accurately observe stable and scrolling on-screen text and images
Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
Ability to operate a keyboard and mouse to type and make on-screen selections
Ability to work at a computer for extended periods of time
College degree preferred
One year of experience lending preferred
One year of experience in relationship-based client consultation preferred
Basic computer skills with the ability to navigate various systems
Intermediate knowledge of general banking, electronic banking, account opening processes and credit card products and services
Strong communication and customer focus
Ability to adhere to policies, procedures, and guidelines
Ability to problem solve
Ability to provide personalized customer service
Ability to work in a fast paced and energetic environment

Job Duties

Achieves contact center targets and goals by identifying customer needs and providing appropriate advice and guidance on Regions’ financial products and services
Achieves required levels of inbound and outbound phone calls from the top 10% of Regions customer base
Educates and advises customers on products and services, including all loan and deposit types
Takes ownership of customer issues and works proactively with the customer for resolution
Refers customers to an internal team of experts when complex financial goals and needs are recognized
Completes work with a limited degree of supervision