Priority Check-In Agent - The Cosmopolitan

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $21.00 - $1.00

Work Schedule

Standard Hours

Benefits

wellness incentive programs

Company discounts on hotel, food and beverage, retail and entertainment

Free Meals

Free parking

health benefits

Income protection benefits

professional and personal development programs

Job Description

MGM Resorts International is a globally recognized leader in the hospitality and entertainment industry, known for its commitment to delivering unparalleled guest experiences across its portfolio of resorts, casinos, and entertainment venues. With a diverse range of properties, MGM Resorts offers a unique blend of luxury, entertainment, and cultural experiences, making it one of the most sought-after employers in the sector. The company prides itself on fostering an inclusive and dynamic work environment that encourages growth, creativity, and exceptional customer service.

Located in the vibrant city of Las Vegas, Nevada, MGM Resorts is synonymous with excitement, innovation, and world-class hos... Show More

Job Requirements

High School Diploma, GED or equivalent
1+ years of relevant guest service experience
1+ years of relevant front desk or concierge experience
18+ years of age
Food Handler's Card

Job Qualifications

High School Diploma, GED or equivalent
1+ years of prior relevant guest service experience
1+ years of prior relevant front desk or concierge experience
18+ years of age
Food Handler's Card

Job Duties

Open the Priority Lounge daily by following department standards including but not limited to running LMS/Opera reports for guest arrival and departure information and assigning rooms for Priority arrivals
Ensure the Priority check-in/out process is thorough, efficient and flows smoothly while facilitating an excellent working relationship between the property and the guest
Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered
Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting MGM Rewards enrollment and benefits to our guests
Resolve guest bills with casino services for any additional food, beverages or show tickets
Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish
Close the Priority Lounge daily by following department standards including but not limited to ensuring guest rooms are assigned, amenities sent, run next day arrival reports, forwarding phones and locking the Priority lounge

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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