Principal Program Manager, IT

American Airlines is the largest airline in the world, renowned for its extensive global network connecting 365 destinations across more than 6,800 daily flights. As a leader in the airline industry, American Airlines is committed to excellence, innovation, and delivering outstanding service to millions of passengers each year. The company fosters a diverse and inclusive workforce, supported by over 20 Employee Business Resource Groups, ensuring that all team members feel valued and empowered to reach their full potential. With a focus on not only its customers but also its employees, American Airlines offers comprehensive benefits and opportunities for personal and professional growth. Employees enjoy access to travel perks, health plans, wellness programs, and various financial benefits, creating a supportive and engaging work environment. This culture of inclusion, diversity, and continuous learning makes American Airlines an exceptional place to build a long-lasting career.

The opportunity at American Airlines is within the Technology Workforce Strategy and Transformation team, a critical division within the Information Technology segment of the company. This role plays a pivotal part in shaping how American Airlines builds, scales, and sustains a modern global technology workforce aligned with the company’s long-term vision, mission, and transformational priorities. The role offers unique exposure and is highly visible across leadership levels, ideal for a professional passionate about connecting strategic goals with effective execution in a complex, fast-paced environment. As part of the team, the individual will drive workforce transformation initiatives, including planning, governance, stakeholder coordination, executive reporting, and analytics that enable seamless technological advancement.

This position requires a strong ability to bring structure out of ambiguity and manage complex dependencies across multiple teams. The candidate will work directly with senior leaders across Technology, Finance, and Human Resources to advance the company’s workforce strategy. The role involves delivering projects and programs using Agile methodologies and best practices, proactively managing risks and dependencies, and facilitating large group planning sessions. Additionally, the person will be responsible for preparing and delivering data-backed reports, metrics, and executive presentations to key stakeholders which make critical decisions possible. This work demands outstanding communication, analytical skills, and the ability to foster collaboration among diverse teams.

Joining American Airlines in this capacity not only offers a challenging and rewarding professional experience but also allows for personal enrichment. The company supports flexible working styles, values diverse perspectives, and offers career development opportunities across many functional areas. Employees benefit from a comprehensive package that includes health benefits from day one, access to wellness programs, a 401(k) plan with employer contributions, employee assistance programs, and discounts on travel-related services. The company’s commitment to workforce diversity aligns with a collaborative culture that encourages team members to innovate, grow, and contribute meaningfully to American Airlines' success in the global aviation industry. This role provides a unique platform to influence transformational initiatives and make a significant impact within a world-class organization while enjoying extensive travel perks and a supportive work environment.