Principal Engineer, IT End User Compute

American Airlines is recognized as one of the world's largest and most respected airlines, known for connecting people to the places and experiences that matter most. With a vast global network serving over 365 destinations and operating more than 6,800 daily flights, American Airlines offers unparalleled opportunities for employees to expand their horizons both professionally and personally. Founded on a commitment to innovation, safety, and service excellence, the airline dedicates itself to delivering a reliable and profitable business built upon high-performing teams, technological excellence, and customer-centric values.

Emphasizing diversity and inclusion, American Airlines fosters an inclusive environment through its 20+ Team Member Resource Groups that provide support, mentorship, and strategies for growth while ensuring the workforce reflects the customers and communities it serves. The company encourages its employees to bring their authentic selves to work and take pride in contributing to the largest airline's ongoing success as it navigates the complexities of the global travel industry.

The role being offered is within the Information Technology (IT) department, specifically focused on the End User Compute Domain. This domain centers on engineering, managing, and supporting the hardware and software systems that empower American Airlines' team members to perform their daily duties effectively and with greater productivity. The position involves the full lifecycle management and support of various enterprise technology platforms, including telephony, audio-visual meeting solutions, desktop and printing infrastructure, surveillance systems, and collaboration tools such as Microsoft 365, SharePoint, and Teams.

As a member of a diverse and results-driven team, you will take ownership of delivering digital products that improve operational reliability and profitability. Your responsibilities will include developing and maintaining engineering specifications for end-user devices and enterprise applications, leading root cause analyses, and proactively identifying risks to prevent issues before they arise. You will also design, implement, test, and support productivity platforms and hardware, while integrating and managing communication solutions such as voice over IP (VoIP), Session Initiation Protocol (SIP), Cisco Unified Communications Manager (CUCM), and Microsoft Teams Phone System.

The role requires collaboration across various technical functions, utilizing software development lifecycle (SDLC) and Agile methodologies to efficiently plan and execute technology solutions. You will have the opportunity to engineer and support enterprise audiovisual and video management systems, ensure alignment with organizational standards, and provide advanced technical support across Windows, Mac OS, and cloud platforms. The position calls for individuals with strong skills in scripting and automation, network troubleshooting, and a working knowledge of modern security protocols and cloud services.

This role is ideal for those with a solid background in enterprise solutions engineering and deep familiarity with emerging technologies, who are eager to contribute to an industry-leading airline. You will be part of a dynamic team that values continuous learning, technical excellence, and the pursuit of innovative digital solutions that enhance the team members’ experience. If you are ready to join a company where your career growth is supported and your personal well-being is prioritized, while enjoying extensive travel perks and health benefits from day one, American Airlines offers a truly exceptional career path.

Come join American Airlines where you can develop your expertise, make meaningful impacts, and be part of a culture that celebrates diversity, inclusion, and the pursuit of excellence.