Job Overview
Employment Type
Full-time
Part-time
Benefits
Health Insurance
financial benefits
performance-based incentives
Paid Time Off
Employee wellness programs
Career development opportunities
Flexible working hours
Job Description
Capital One is a leading financial services company known for its commitment to innovation and customer-centric approach. The firm operates several divisions, among which is the Capital One Airport Lounge division, dedicated to providing an exceptional experience for customers at airport lounge locations. This division manages end-to-end operations of airport lounges, ensuring superior hospitality services and seamless operational efficiency. The company fosters a culture of collaboration and values individuals who are passionate about delivering excellent service and driving business success through innovative strategies. Capital One is headquartered in McLean, Virginia, and has multiple locations across the United States, including a... Show More
Job Requirements
- High school diploma, GED or equivalent certification
- at least 4 years of experience in hospitality management
- ability to work on-site at LaGuardia Airport 4 to 5 days per week
- flexibility to work select evenings and weekends
- physical presence required due to client-facing, operations oversight role
- ability to travel up to 15%
- excellent communication skills
- strong leadership and organizational skills
Job Qualifications
- High school diploma, GED or equivalent certification
- at least 4 years of experience in hospitality management
- bachelor’s degree preferred
- 5+ years in hospitality industry on a management level preferred
- 2+ years of project management experience preferred
- 1+ years of people management experience preferred
Job Duties
- Oversees day-to-day operations of an Airport Lounge location and ensures the highest level of guest satisfaction and service standards
- monitors guest feedback and satisfaction metrics, implementing improvement initiatives based on trends
- monitors financial performance and identifies strategies to increase efficiencies
- develops and implements policies, procedures and standards to enhance guest satisfaction and streamline operations
- maintains relationships with vendors, suppliers and partners to ensure quality products and services
- handles quality controls issues and resolves complaints or issues promptly
- ensures a high level of customer service by leading and motivating the hospitality team
Job Location
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