Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.80 - $29.70
Work Schedule
Rotating Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
Retirement Plan
educational assistance
Job Description
Advocate Health is a premier nonprofit, integrated health system and the third-largest in the United States, formed through the merger of Advocate Aurora Health and Atrium Health. Operated under the brand names Advocate Health Care in Illinois, Atrium Health across the Carolinas, Georgia, and Alabama, and Aurora Health Care in Wisconsin, it is recognized nationally for clinical innovation, outstanding health outcomes, and commitment to providing value-based care. Headquartered in Charlotte, North Carolina, Advocate Health serves nearly 6 million patients and employs over 155,000 teammates across 69 hospitals and more than 1,000 care locations. The organization is heavily invested in research and medical education, hosting hundreds of clinical trials and working closely with Wake Forest University School of Medicine as its academic partner. Advocate Health is known for its expertise in critical medical fields such as cardiology, neurosciences, oncology, pediatrics, rehabilitation, organ transplants, burn treatments, and musculoskeletal programs. Additionally, the system provides over $6 billion annually in community benefits, emphasizing equitable care for all populations. The health system offers one of the largest graduate medical education programs in the nation, with over 2,000 residents and fellows enrolled across more than 200 programs.
This role is within the 11953 Non Enterprise Corporate Food and Nutrition department, specifically serving the cafeteria operations. It is a full-time position with standard work weeks of 40 hours, scheduled for late shifts from 4:00 pm to 12:30 am with rotating weekends and two days off per week. The pay range for this job is $19.80 to $29.70 per hour, reflecting considerations such as qualifications, skills, experience, and training. The position is benefits-eligible and includes access to comprehensive Total Rewards programs encompassing health benefits, retirement plans, educational assistance, and more.
The primary responsibilities of this position center on food preparation, plating, and some tray line preparation for patients and customers. The employee contributes directly to positive patient and customer satisfaction by maintaining the highest standards of service and quality. Emphasis is placed on adhering to sanitation policies to consistently maintain a 97% or higher rating from the Health Department, as well as sustaining a double gold rating from the National Sanitation Foundation (NSF). The department targets a minimum average Gold Check score of silver, ensuring that Sodexo quality standards are consistently met. The individual monitors food product quality at stations, ensures compliance with recipes and departmental guidelines, manages productivity and service schedules, and enforces workplace safety and sanitation regulations. Training requirements include mandatory in-service training, compliance and HIPAA education, and annual Occupational Safety and Health Administration (OSHA) training.
The role demands teamwork, with the employee participating in continuous performance improvement initiatives and offering support across Food and Nutrition Service departments as needed. Cost control and waste minimization are critical aspects, alongside proper utilization and maintenance of equipment and supplies, strict portion control, and accurate documentation in accordance with Hazard Analysis Critical Control Point (HACCP) protocols. At times, the employee may assume the role of Team Leader, handling work area organization, policy compliance, issue resolution related to employees or customers, and assisting department management. Essential skills for this position include fluency in English, basic math and computer skills, procedural compliance, and effective communication with a variety of stakeholders including hospital staff, patients, and visitors.
The physical work environment may involve kitchen and retail areas with exposure to potentially slippery floors and sharp equipment. The physical demands include standing, walking, bending, reaching, lifting up to 50 pounds, and other manual activities. Advocate Health is committed to supporting employees with competitive compensation, premium pay opportunities, paid time off, healthcare benefits (medical, dental, vision), retirement plans with employer matching, and professional development programs to ensure a fulfilling career journey within their innovative and patient-centered organization.
This role is within the 11953 Non Enterprise Corporate Food and Nutrition department, specifically serving the cafeteria operations. It is a full-time position with standard work weeks of 40 hours, scheduled for late shifts from 4:00 pm to 12:30 am with rotating weekends and two days off per week. The pay range for this job is $19.80 to $29.70 per hour, reflecting considerations such as qualifications, skills, experience, and training. The position is benefits-eligible and includes access to comprehensive Total Rewards programs encompassing health benefits, retirement plans, educational assistance, and more.
The primary responsibilities of this position center on food preparation, plating, and some tray line preparation for patients and customers. The employee contributes directly to positive patient and customer satisfaction by maintaining the highest standards of service and quality. Emphasis is placed on adhering to sanitation policies to consistently maintain a 97% or higher rating from the Health Department, as well as sustaining a double gold rating from the National Sanitation Foundation (NSF). The department targets a minimum average Gold Check score of silver, ensuring that Sodexo quality standards are consistently met. The individual monitors food product quality at stations, ensures compliance with recipes and departmental guidelines, manages productivity and service schedules, and enforces workplace safety and sanitation regulations. Training requirements include mandatory in-service training, compliance and HIPAA education, and annual Occupational Safety and Health Administration (OSHA) training.
The role demands teamwork, with the employee participating in continuous performance improvement initiatives and offering support across Food and Nutrition Service departments as needed. Cost control and waste minimization are critical aspects, alongside proper utilization and maintenance of equipment and supplies, strict portion control, and accurate documentation in accordance with Hazard Analysis Critical Control Point (HACCP) protocols. At times, the employee may assume the role of Team Leader, handling work area organization, policy compliance, issue resolution related to employees or customers, and assisting department management. Essential skills for this position include fluency in English, basic math and computer skills, procedural compliance, and effective communication with a variety of stakeholders including hospital staff, patients, and visitors.
The physical work environment may involve kitchen and retail areas with exposure to potentially slippery floors and sharp equipment. The physical demands include standing, walking, bending, reaching, lifting up to 50 pounds, and other manual activities. Advocate Health is committed to supporting employees with competitive compensation, premium pay opportunities, paid time off, healthcare benefits (medical, dental, vision), retirement plans with employer matching, and professional development programs to ensure a fulfilling career journey within their innovative and patient-centered organization.
Job Requirements
- high school diploma or GED equivalent preferred
- two years' experience in food services, in a medical environment preferred
- ability to work late shifts from 4:00 pm to 12:30 am
- ability to work rotating weekends with two days off per week
- must be fluent in English
- basic math and computer skills
- ability to follow detailed instructions
- ability to work independently and efficiently
- ability to communicate effectively with diverse individuals
- ability to stand, walk, bend, reach and lift up to 50 pounds
- willingness to participate in required training including compliance, HIPAA, and OSHA
Job Qualifications
- high school diploma or GED equivalent preferred
- two years' experience in food services, in a medical environment preferred
- must be fluent in English
- basic math and computer skills
- knowledge of food service equipment, preparation, service, and safety
- ability to work independently and efficiently, taking necessary initiative to solve problems
- ability to adjust to the needs of the department
- desire to achieve high customer service standards
- ability to work weekends and holidays
- ability to communicate with a wide variety of people including patients, visitors, hospital staff and managers
Job Duties
- contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards
- maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments
- monitors quality of product at stations, ensures recipe compliance and adherence to departmental guidelines
- ensures productivity, delivery schedules, serving line start times and schedules are met
- follows all workplace safety and sanitation rules and regulations helping to maintain a safe work environment
- completes required in-service training, job specific training, annual compliance and HIPAA training, and annual TJC/OSHA training
- participates in department's performance improvement initiatives
- works as a team player and provides support to other Food and Nutrition Services departments as requested by management
- minimizes product waste and controls cost
- ensures equipment and supplies are properly utilized, maintained, and handled properly to avoid breakage
- follows portion control guidelines and manages food and supplies
- ensures all required HACCP and required brand documentation is completed accurately
- assumes role of Team Leader in their absence by maintaining work area in an orderly and sanitary manner according to policy
- resolves issues or concerns with employees, customers and/or department issues
- provides assistance as deemed necessary
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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