Premium Supervisor - The Mann Center

Legends Global is a distinguished holistic agency specializing in delivering comprehensive solutions for legendary brands across multiple industries and sectors. As a dynamic and innovative company, Legends Global offers a full spectrum of services through their Global Planning, Global Sales, and Hospitality divisions. The company collaborates closely with clients across six key verticals including professional sports, collegiate programs, attractions, entertainment, international markets, and conventions. With a collective leadership experience exceeding 300 years, the team at Legends Global excels in sales, sponsorships, analytics, valuation, hospitality, and operations, driving the company’s mission to deliver exceptional results and create value for their partners. The agency prides itself on having an expert team that understands the intricacies of their clients' businesses from a deeply informed perspective, making the company a trusted leader in the industry.

The role at hand is a supervisory position based within the VIP area stands, where the candidate will be responsible for managing and coordinating the activities of stand workers. This position holds significant operational responsibilities and plays a critical role in ensuring that the VIP area runs efficiently and maintains high standards of service. The individual will oversee all aspects of stand setup and closure, which includes managing inventory counts, preparing the station, cleaning, and organizing stock for upcoming events. An essential part of this role is maintaining cleanliness and ensuring stations are sufficiently stocked to meet service demand. Ordering replacement stock from runners is also an integral task. The candidate must efficiently handle required paperwork and ensure strict adherence to alcohol policies.

Moreover, this leadership position requires managing the food preparation staff to ensure compliance with company guidelines as well as health and safety regulations set by the relevant board of health. It is important for the candidate to be knowledgeable in all roles within the stand operations and be willing and able to fill any position as needed. The closing duties require collaboration with other staff to complete inventory counts, clean equipment, and organize stock appropriately. Additional responsibilities include operating the POS system to address voids and credit card issues, inputting daily event sheets and reports, and actively working with the customer service department to enhance service quality. Strong communication skills and a friendly, positive attitude are required to interact effectively with both guests and staff to ensure a high level of guest satisfaction. The ability to work as part of a team within venue services is critical, alongside flexibility to work varied schedules including nights, weekends, and holidays. The candidate must also be compliant with state and local requirements for food handlers and alcoholic beverage service certifications. This role not only demands operational efficiency but also a focus on exceptional service delivery and safety compliance. The position offers an engaging work environment within a respected global agency, providing an opportunity to contribute to high-profile events and the hospitality sector with a dynamic team.